Question 1

What does the FinerWorks WooCommerce plugin do?

James Theopistos · Accepted Answer

The plugin allows you to sync your WooCommerce store with FinerWorks, enabling you to send orders from your store for order fulfillment. When a customer places an order on your site, it can be either manually or automatically submitted to FinerWorks for printing and dropshipping.

Question 2

What do I need before installing the plugin?

James Theopistos · Accepted Answer

You’ll need the following:

An active WooCommerce store on a WordPress site
A FinerWorks account
Your FinerWorks account key (found here)

Question 3

How does billing and payment work?

James Theopistos · Accepted Answer

When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.

Question 4

How does shipping work?

James Theopistos · Accepted Answer

You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.

Question 5

What happens after a customer places an order?

James Theopistos · Accepted Answer

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set.

After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.

Question 6

Can I choose which orders are sent to FinerWorks?

James Theopistos · Accepted Answer

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize WooCommerce module in the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

Question 7

Do I need to sync my virtual inventory with my products?

James Theopistos · Accepted Answer

You do not have to do this; however, it helps to ensure that you are providing the correct SKUs when you send your orders to us for fulfillment.

Having a correct SKU is needed if you want to export your orders from within the plugin and send them to FinerWorks.

Without a valid SKU, we will not know what products to print and ship. Syncing involves making sure that your Virtual Inventory SKU, matches your WooCommerce product SKU.

Question 8

Can I use a product code to sync my products?

James Theopistos · Accepted Answer

A product code can come in handy when it comes to speeding up the process; however, you won't be able to "Export" your orders. Instead, you will need to "Import" your orders using the Order Fulfillment App WooCommerce module. The reason is that the product code does not include the image needed to be printed. When you use the WooCommerce module, you will be able to upload your image and assign it to the product to be fulfilled.

Question 9

Is there any cost associated?

James Theopistos · Accepted Answer

The plugin is free to download and install. You will only be charged for orders placed for fulfillment.

Question 10

Why does it say my connection failed?

James Theopistos · Accepted Answer

If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks. Here are the most likely reasons:

Incorrect/missing account key
Business profile incomplete*
Billing & payment profile incomplete*
Shipping preferences incomplete*

If you still have issues connecting, reach out to our customer service team. *The last three should be completed via the Order Fulfillment App.

Question 11

How do I install and setup the WooCommerce plugin?

James Theopistos · Accepted Answer

Documentation can be found here. This provides detailed instructions on both installation and setup and the various features.

Question 12

What version of WooCommerce do I need?

James Theopistos · Accepted Answer

The current plugin will definitely work with version 9. It has not been tested with earlier versions, but it will likely function just fine since most of the changes will not be applicable to the features the plugin uses.

Understand, the people behind WooCommerce are constantly updating WooCommerce to make it quicker, more modern, and overall better. On occasion, this may mean some plugins or features can become outdated over time. Newer plugins may also not always be able to take advantage of features added to the WordPress/WooCommerce platform.

If you have an earlier version and are unable to install, please let us know so that we can try to make it compatible for you.

Column Name	Type	Required	Description	Example
order_po	number	yes	A unique order identifier	12345
ship_first_name	text	yes	Recipient’s first name	John
ship_last_name	text	yes	Recipient’s last name	Doe
ship_company_name	text	no	Recipient’s company name	ABC Company
ship_address_1	text	yes	Recipient’s street address	123 Somewhere
ship_address_2	text	no	Additional address information	Suite 12
ship_city	text	yes	Recipient’s city or town	Sunshine City
ship_state_code	text	see description	The recipient’s official two-digit state code. Required if shipping within the United States	CA
ship_province	text	see description	The recipient’s province is outside the United States
ship_zip	text	yes	Recipient’s zip or postal code	12345
ship_phone	text	yes	Phone number of the recipient or sender. This is required by USPS and UPS. Use your business phone number if not comfortable in supplying this. This will be the number UPS or USPS will use on the rare occasion they need to call someone about a shipment.	123456789
ship_country_code	text	yes	Recipient’s official two-digit country code	us
product_qty	number	yes	Number of copies	1
product_sku	text	yes	Product code found when setting up a print in P.O.S.T., our print ordering app, or the SKU from virtual inventory.	AP1234P1234
shipping_code	text	yes	See shipping codes below	EC
product_image_file_url	text	see description	URL to high-resolution downloadable image file to be printed. Required if not using product code rather than a SKU from virtual inventory.
product_thumb_url	text	see description	URL to preview what will be printed on the invoice. Required if not using product code rather than a SKU from virtual inventory.
product_cropping	text	No	Leave blank or use the word “crop” if you want the image to be cropped if it does not fit the size. Use “fit” to not crop.
webhook_order_status_url	text	No	Location were we can post JSON object with order status details. See FinerWorks API fetch_order_status response (orders) for json format.

shipping_code	description	Transit Time Avg	Notes
EC	Economy	3-7 days	Goes the least expensive method
SD	Standard	2-5 days	Usually goes via UPS ground or USPS Priority
EX	Express	2-3 days	Usually goes via Fedex/UPS 2-day or Priority Mail (whichever is estimated faster)
ON	Overnight	1-2 days	Usually goes via Next Day Air or Express Mail. It may not be available for some orders, in which case the fastest method will be selected.

Excel

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Column Descriptions

Shipping Codes

FAQs

Excel

How does billing and payment work?

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