Question 1

What does the FinerWorks WooCommerce plugin do?

James Theopistos · Accepted Answer

The plugin allows you to sync your WooCommerce store with FinerWorks, enabling automated order fulfillment for your print-on-demand products. When a customer places an order on your site, it can be automatically submitted to FinerWorks for printing and dropshipping.

Question 2

What do I need before installing the plugin?

James Theopistos · Accepted Answer

You’ll need the following:

An active WooCommerce store on a WordPress site
A FinerWorks account
Access credentials (web api key and app key available via your FinerWorks account)

Question 3

How does billing and payment work?

James Theopistos · Accepted Answer

When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.

Question 4

How does shipping work?

James Theopistos · Accepted Answer

You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.

Question 5

What happens after a customer places an order?

James Theopistos · Accepted Answer

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set.

After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.

Question 6

Can I choose which orders are sent to FinerWorks?

James Theopistos · Accepted Answer

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

Question 7

Do I need to sync my virtual inventory with my products?

James Theopistos · Accepted Answer

Only if you want to use the Auto Export tool will syncing your products to your virtual inventory be necessary. Without that, we will not know what products to print and ship. Syncing involved making sure that your Virtual Inventory sku, matches your WooCommerce product sku.

Question 8

Can I use a product code to sync my products?

James Theopistos · Accepted Answer

A product code can come in handy when it comes to speeding up the process however, you will need to manually export your orders or use the Order Fulfillment App to select the orders you want us to process.

Question 9

Is there any cost associated?

James Theopistos · Accepted Answer

The plugin is free to download and install. You will only be charged for orders placed for fulfillment.

Question 10

What is the Order Fulfillment App

James Theopistos · Accepted Answer

The Order Fulfillment App is a browser-based application used to integrate various shopping cart platforms with FinerWorks for the purpose of submitting orders to be dropshipped.

Question 11

Is it free to use?

James Theopistos · Accepted Answer

Yes, however you will be billed for any orders you submit using the app.

Question 12

Why do I need to provide billing information?

James Theopistos · Accepted Answer

Billing information is part of the launch wizard and necessary before you can submit any orders with the app.

Question 13

I am not based in the U.S. Can I still use the Order Fulfillment App?

James Theopistos · Accepted Answer

Yes, however when setting up your business profile, enter you company name but use a U.S.-based address in the address fields. If you do not have an address in the U.S. to use, use FinerWorks address.

Question 14

How come some platforms are grayed out?

James Theopistos · Accepted Answer

Platforms that are grayed out are currently in the development phase. Over time, we will likely be adding new platforms not listed as well.

Question 15

Can I use it to sync my Etsy shop with Shopify?

James Theopistos · Accepted Answer

The Order Fulfillment App is not meant to be a bridge between two separate stores. For instance, you cannot use it to manage listings on one platform (i.e., Shopify) and expect it to update a similar listing on Etsy.  There are other apps that specialize in that.

Instead, the Order Fulfillment App is meant to be a dashboard in which to bring over orders from various platforms for fulfillment.

Question 16

I found a bug. Who should I report it to?

James Theopistos · Accepted Answer

If you discover something does not appear to be working as it should, please submit this to our customer service team via our contact page.  They will be able to forward any issues to our development team.

Question 17

What if I have more than 1 item in an order?

James Theopistos · Accepted Answer

You can submit multiple items within the same order by simply including the same PO for that row.

For instance, if you had an 8x10 print and a 16x20 print going to the same customer, you would duplicate the row of the first item (let's say it is for the 8x10 print), and then change the product code or SKU in the duplicated row to reflect the 16x20 print.

Question 18

What if I don't have Excel?

James Theopistos · Accepted Answer

If you don't have Excel, we recommend using Google Docs' spreadsheet or even Apple's Numbers. There are also other free spreadsheet programs out there. You would populate the spreadsheet the same way, but then export it as an .xlsx document.

Question 19

Can I provide an Excel or other type of file?

James Theopistos · Accepted Answer

We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.

Question 20

Are all columns in the Excel template required?

James Theopistos · Accepted Answer

Most columns are required. Our Excel module documentation shows which ones are required.

Question 21

What if my Excel document does not match the template?

James Theopistos · Accepted Answer

You will have the opportunity to map your Excel document to the appropriate fields prior to submitting your orders if they do not match. In some cases, you may need to modify your Excel document prior to uploading it if the column formatting is too different.

Question 22

What is the maximum number of orders I can submit at once via Excel?

James Theopistos · Accepted Answer

The current limit is up to 50 orders at a time. This number may change in the future. If you have more than 50 orders, you will need to split them up into more than one submission.

Question 23

Can the Order Fulillment App auto retrieve orders from my store?

James Theopistos · Accepted Answer

Depending on the modules (Etsy, Shopify, WooCommerce, et) you are using and the settings you configured within those modules. Some modules will allow for this while others may not. Consult the FAQs for each module.

Question 24

Why does it say my connection failed?

James Theopistos · Accepted Answer

If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks. Here are the most likely reasons:

Incorrect / missing web api or app key
Business profile incomplete*
Billing & payment profile incomplete*
Shipping preferences incomplete*

The last three should be completed via the Order Fulfillment App. If you still have issues connecting, reach out to our customer service team.

Question 25

How do I install and setup the WooCommerce plugin?

James Theopistos · Accepted Answer

Documentation can be found here. This provides detailed instructions on both installation and setup and the various features.

Order Fulfillment Guide

What is Drop Shipping?

How it Works

Some Examples

Drop Shipping & Order Fulfillment

What is the Order Fulfillment App

I am not based in the U.S. Can I still use the Order Fulfillment App?

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