WooCommerce – FinerWorks Help and Support Portal

Step 1: Configure Your Account
Step 2: Download & Install the Plugin
Step 3: Connect to FinerWorks
Importing Products / Syncing Virtual Inventory
- Option A: Using the Plugin
- Option B: Using WC Products Manager:
Sending Orders to FinerWorks
- Option A: Using the Plugin
  - Manual Export
  - Auto Export
- Option B: Using the Order Fulfillment App
FAQs

Step 1: Configure Your Account

Launch the wizard to complete the necessary steps, including business and billing information. More information can also be found here.

Step 2: Download & Install the Plugin

Make sure you have WordPress and WooCommerce installed on your website. If you’re not sure, check with your hosting provider or consult the WordPress Guide and WooCommerce Docs. Click the download button below to download the plugin zip file.

Download Plugin

In your WordPress dashboard, go to **Plugins > Add New**.

Step 3: Connect to FinerWorks

Login to your FinerWorks account and in a new tab, go to the following link: https://finerworks.com/myaccount/MyWebApi.aspx
Click **New App** to generate your **App Key**.

From within the WordPress dashboard, go to the **FinerWorks Media**. Enter the **Web Api Key** and **App Key** in the designated fields and click **Save** to store your credentials.

Click **Test Credentials** to verify the connection. If the test is successful, your WooCommerce store is now connected to FinerWorks and ready to send orders!

**Important**: The field **Test Mode** by default will be set to “Yes”. Set it to “No” when you are ready to go live; otherwise, any orders set to FinerWorks will not be received.

You can set a preferred shipping method. When you use this, **Auto Export** orders will try to be shipped to your customer by the method you choose. **Note**, this is not guaranteed, but we will do our best to accommodate your preference.

Importing Products / Syncing Virtual Inventory

For the most hands-off approach when it comes to having your orders automatically processed, or even simply fetching your WooCommerce orders via the Order Fulfillment App, you sync your Virtual Inventory to your WooCommerce store.

Option A: Using the Plugin:

In your WordPress admin menu, go to **FinerWorks Media > Import Products**.

Option B: Using the WC Products Manager:

In your WordPress admin menu, go to **Products.**

Click the **Import FinerWorks Products** button.

Sending Orders to FinerWorks

Option A: Using the Plugin

If you know your products do not change frequently (image, size, media, etc) and are correctly imported and synced with your FinerWorks virtual inventory. For instance, if you are an artist, selling prints of your artwork in set sizes and options, then it makes more sense to create Virtual Inventory, sync them in your WooCommerce store as products. This way, when you send the order to FinerWorks, we already have all the details (image file to print, print specs, etc).

How to Manually Export Orders

From within the **FinerWorks Media Menu > Export Orders**.

Select the data range or status, or both, and click the Export Orders button.

How to Use Auto Exporting

Go to **FinerWorks Media Menu > Import / Export Scheduler**.

Option B: Using the Order Fulfillment App

If product specifics frequently change, such as an image to be printed, as in custom-made art or photos that need to be attached to the order. For instance, if you are an individual who creates custom pet portraits, it may be impractical to develop virtual inventory and sync it with your products after the customer has placed the order. In that case, use our Order Fulfillment App to import your WooCommerce order and add the custom-made art to the order.

FAQs

About Us

How long has FinerWorks been in business?

Artists and photographers first began using FinerWorks in 1999 however, we official coined our company name as FinerWorks in 2003. We began with making prints exclusively on canvas but soon added fine art papers. Our web technology is setup so people at all levels can order fine art prints of their work on the same papers and canvas placed in galleries, hotels and homes of collectors.

Categories: About Us, Top Questions

What kind of printers and inks do you use?

We use a combination of different inks, depending on the printer used. This includes the Epson Ultrachome ink lineup (solvent and resin) as well as the Canon LUCIA EX pigment ink set. We also use Mimaki UV inks for certain products. One thing you can be assured of is that FinerWorks only uses name-brand inks for giclee prints and does not use aftermarket substitutes.

Categories: About Us, Technology

Does FinerWorks use calibrated displays/monitors and printers?

Yes. We run regular re-calibration cycles on our monitors and run regular cleaning and calibration cycles on our printers. This is to ensure consistent results with every print job. All machines are calibrated based on standards set by the International Color Consortium (www.color.org).