FinerWorks Help and Support Portal
Tips to Geting Better Prints – Order Fulfillment Guide – FAQs
We now offer texturized prints which match the contours of your image when you order your image to be printed at FinerWorks. Currently this is available only with Dibond Metal prints however we expect this to soon be available with canvas prints as well.
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As of today, FinerWorks will no longer be offering the Strathmore Hot Press smooth cotton based paper due to it being discontinued by the manufacturer. Instead, we will be replacing it with the popular EPSON Enhanced Matte Paper.
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A lot of our customers choose to ship their prints themselves, especially if they are taking advantage of built in volume discounts on prints. It is not uncommon for them when they are first getting started to ask for advice or tips relating to best practices when package unframed prints.
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For quite some time you have had the ability to include framed and matted prints in your virtual inventory which are saved products in your FinerWorks account. But what about just frames or frames with matting by themselves?
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Hahnemühle’s new Natural Line of papers provide a eco-friendlier format as giclee fine art and photo papers. These papers are produced from unique raw materials: bamboo, hemp and agave. All three of these plants require minimal maintenance, grow quickly and are free of pesticides when grown. Their rapid growth also means more cellulose can be produced on the same cropland than those that use other raw materials. They also require much less water, meaning they use fewer growing resources achieving a more environmentally friendly status.
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We had a fun time learning about using the various social media platforms. Melissa Hernandez, FinerWorks own social media marketing specialist discusses how artists and photographers can use social media to boost their sales and promote their artwork.
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If you need to update the address an order is shipping to, after you place your order, you now may be able to do so. We continue to receive an unprecedented number of new users to our site in a season normally known for its slower period. As part of the process to upgrade and improve so we can better accommodate the greater volume and get back to a normal turnaround time, this was one of many things we have been working on.
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Recently I spoke with a lady that felt like she had been hit by a tidal wave in the past few weeks. Her normal printer still had not re-opened and she had a backlog of hundreds of orders from her Shopify site to fulfill. Some printers she had contacted said they had a 3 to 4-week turnaround time on average right now, not including shipping and others could not give her a definite answer as to when they could start. I told her we ourselves as a printer of fine art were quite a bit busier than normal but since these were relatively simple orders to process, we should still be able to get them all out quicker then some of the others.
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We have the BEST customers ever. But sometimes trying to answer an email or message can leave us scratching our heads and asking ourselves how do we answer that person tactfully and not appear rude or condescending. These are some of the more recent ones I could recall and locate from within the past few years.
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In recent months we have met many artists and fine art photographers new to printing their work. Every day more and more come to FinerWorks with inquiries as they begin the process of producing and selling their prints. To help those new to all of this, I have come up with a list of rules for printing your fine art.
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