Mugs – FinerWorks Help and Support Portal

Why should I order mugs from FinerWorks instead of doing it myself?

We use professional dye-sublimation equipment and blank mugs specifically coated for vibrant and lasting results. Unlike at-home kits or DIY options, our process ensures consistent quality, scalability, and fulfillment services—especially valuable if you’re selling online.

Who are dye-sub mugs ideal for?

Dye-sublimated mugs are perfect for: Photographers offering personalized gifts Brands and businesses using logo mugs for promotion Gift givers looking for unique custom items

What if my mug arrives damaged?

We take great care in packaging, but if your mug is damaged during shipping, we’ll replace it at no cost. Just contact us with a photo of the damage and your order number.

How long does it take to produce and ship mugs?

Production typically takes 1–3 business days. This is just an average and may take longer during busy seasons, such as around the holidays or when inventory is being replenished. Shipping times vary by location, but we offer standard and expedited shipping options to meet your needs.

Is there a minimum order quantity?

Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered. However, you can likely save when ordering in bulk since many of our products have built in volume discounts.

Do the colors look the same in print as they do on my screen?

We strive for excellent color accuracy, but some slight variation may occur due to the differences between screen and print, especially with sublimation. You can order a sample mug if you’re concerned about precise color matching, especially before you place any large bulk orders.

Are these mugs dishwasher and microwave safe?

Yes, they are; however, for the maximum life of the imaged product, we recommend hand washing.

How do I order?

Most people order online via our website’s Print Online Setup Tool. Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Can I place a large corporate order to get special rates?

We have built in volume & bulk discounts that will cover most scenarios; however, if the scope and size of the order is not listed when checking pricing, please contact us with the details of what you want to order and the time frame so that we can work out the fulfillment and pricing of