Order Fulfillment App – FinerWorks Help and Support Portal

Why does it say my connection failed?

If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks.

Can the Order Fulillment App auto retrieve orders from my store?

Depending on the modules (Etsy, Shopify, WooCommerce, et) you are using and the settings you configured within those modules. Some modules will allow for this while others may not. Consult the FAQs for each module.

What is the maximum number of orders I can submit at once via Excel?

The current limit is up to 50 orders at a time. This number may change in the future. If you have more than 50 orders, you will need to split them up into more than one submission.

What if my Excel document does not match the template?

You will have the opportunity to map your Excel document to the appropriate fields prior to submitting your orders if they do not match. In some cases, you may need to modify your Excel document prior to uploading it if the column formatting is too different.

Are all columns in the Excel template required?

Most columns are required. Our Excel module documentation shows which ones are required.

Can I provide an Excel or other type of file?

We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.

What if I don’t have Excel?

If you don’t have Excel, we recommend using Google Docs’ spreadsheet or even Apple’s Numbers. There are also other free spreadsheet programs out there. You would populate the spreadsheet the same way, but then export it as an .xlsx document.

What if I have more than 1 item in an order?

You can submit multiple items within the same order by simply including the same PO for that row.

I found a bug. Who should I report it to?

If you discover something does not appear to be working as it should, please submit this to our customer service team via our contact page. They will be able to forward any issues to our development team.

Can I use it to sync my Etsy shop with Shopify?

The Order Fulfillment App is not meant to be a bridge between two separate stores. For instance, you cannot use it to manage listings on one platform (i.e., Shopify) and expect it to update a similar listing on Etsy. There are other apps that specialize in that.