Product Questions – FinerWorks Help and Support Portal

Does the mural come in one piece or multiple panels?

Murals will be provided in easy-to-manage tiles to accommodate the wallspace you provide when ordering. Wallpaper will be produced in rolls at specified lengths. Order online via POST to see your options.

What if I measure incorrectly?

Contact us if you need assistance with replacing your mural printing or wallpaper. Please review our return policy as well.

Are there minimum or maximum size restrictions?

There is no maximum size. You can order as much printed mural or wallpaper as you need based on the wall space coverage area. For murals, keep in mind that with murals, your artwork or imagery becomes less sharp the larger you go.

How do I measure my wall accurately for a custom murals or wallpaper?

1. Measure the Width Use a tape measure to record the horizontal distance of the wall from end to end. If wrapping around a corner, measure each wall section separately and add the widths together. 2. Measure the Height Measure from the floor to the ceiling (or desired mural height).

Why should I order mugs from FinerWorks instead of doing it myself?

We use professional dye-sublimation equipment and blank mugs specifically coated for vibrant and lasting results. Unlike at-home kits or DIY options, our process ensures consistent quality, scalability, and fulfillment services—especially valuable if you’re selling online.

Who are dye-sub mugs ideal for?

Dye-sublimated mugs are perfect for: Photographers offering personalized gifts Brands and businesses using logo mugs for promotion Gift givers looking for unique custom items

What if my mug arrives damaged?

We take great care in packaging, but if your mug is damaged during shipping, we’ll replace it at no cost. Just contact us with a photo of the damage and your order number.

How long does it take to produce and ship mugs?

Production typically takes 1–3 business days. This is just an average and may take longer during busy seasons, such as around the holidays or when inventory is being replenished. Shipping times vary by location, but we offer standard and expedited shipping options to meet your needs.

Is there a minimum order quantity?

Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered. However, you can likely save when ordering in bulk since many of our products have built in volume discounts.

Do the colors look the same in print as they do on my screen?

We strive for excellent color accuracy, but some slight variation may occur due to the differences between screen and print, especially with sublimation. You can order a sample mug if you’re concerned about precise color matching, especially before you place any large bulk orders.