WooCommerce – FinerWorks Help and Support Portal

What version of WooCommerce do I need?

The current plugin will definitely work with version 9. It has not been tested with earlier versions, but it will likely function just fine since most of the changes will not be applicable to the features the plugin uses.

How do I install and setup the WooCommerce plugin?

Documentation can be found here. This provides detailed instructions on both installation and setup and the various features.

Why does it say my connection failed?

If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks.

Is there any cost associated?

The plugin is free to download and install. You will only be charged for orders placed for fulfillment.

Can I use a product code to sync my products?

A product code can come in handy when it comes to speeding up the process; however, you won’t be able to “Export” your orders. Instead, you will need to “Import” your orders using the Order Fulfillment App WooCommerce module. The reason is that the product code does not include the image needed to be printed.

Do I need to sync my virtual inventory with my products?

You do not have to do this; however, it helps to ensure that you are providing the correct SKUs when you send your orders to us for fulfillment. Having a correct SKU is needed if you want to export your orders from within the plugin and send them to FinerWorks.

Can I choose which orders are sent to FinerWorks?

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize WooCommerce module in the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

What happens after a customer places an order?

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set. After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.

How does shipping work?

You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.

How does billing and payment work?

When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.