FinerWorks Help and Support Portal
Tips to Getting Better Prints – Order Fulfillment Guide – FAQs
Currently, the Etsy / FinerWorks integration is not yet part of the Order Fulfillment App, but we are working on an Etsy module that will make it part of it. For now, users can still use the existing order connection and order import system, or they can place orders online via the FinerWorks website.
Read More...No, current connections will be carried over to the Etsy module within the new Order Fulfillment App.
Read More...FinerWorks will post tracking and shipping information, which will be sent by email to the seller. In some cases, we are still able to update the Etsy order itself with this information; however, take note of the following issues as per Etsy policy changes that went into effect late October 2024. U.S.
Read More...A FinerWorks account only supports a single Etsy connection, so if you have multiple stores and need to connect more than one store to FinerWorks, you will need to create a separate FinerWorks account for each store.
Read More...You can still connect your shop to FinerWorks and import your orders that way. Alternatively you can use our regular website checkout process and choose the drop ship option when you complete your orders. Both ways are widely used by Etsy sellers.
Read More...Yes, Etsy sellers can connect their store directly to FinerWorks. Through our existing Esty integration app, users will be able to import their orders and have them fulfilled by FinerWorks.
Read More...We use professional dye-sublimation equipment and blank mugs specifically coated for vibrant and lasting results. Unlike at-home kits or DIY options, our process ensures consistent quality, scalability, and fulfillment services—especially valuable if you’re selling online.
Read More...Dye-sublimated mugs are perfect for: Photographers offering personalized gifts Brands and businesses using logo mugs for promotion Gift givers looking for unique custom items
Read More...We take great care in packaging, but if your mug is damaged during shipping, we’ll replace it at no cost. Just contact us with a photo of the damage and your order number.
Read More...Production typically takes 1–3 business days. This is just an average and may take longer during busy seasons, such as around the holidays or when inventory is being replenished. Shipping times vary by location, but we offer standard and expedited shipping options to meet your needs.
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