FAQs – Page 2 – FinerWorks Help and Support Portal

Does FinerWorks integrate with Etsy?

Yes, Etsy sellers can connect their store directly to FinerWorks. Through our existing Esty integration app, users will be able to import their orders and have them fulfilled by FinerWorks.

Why should I order mugs from FinerWorks instead of doing it myself?

We use professional dye-sublimation equipment and blank mugs specifically coated for vibrant and lasting results. Unlike at-home kits or DIY options, our process ensures consistent quality, scalability, and fulfillment services—especially valuable if you’re selling online.

Who are dye-sub mugs ideal for?

Dye-sublimated mugs are perfect for: Photographers offering personalized gifts Brands and businesses using logo mugs for promotion Gift givers looking for unique custom items

What if my mug arrives damaged?

We take great care in packaging, but if your mug is damaged during shipping, we’ll replace it at no cost. Just contact us with a photo of the damage and your order number.

How long does it take to produce and ship mugs?

Production typically takes 1–3 business days. This is just an average and may take longer during busy seasons, such as around the holidays or when inventory is being replenished. Shipping times vary by location, but we offer standard and expedited shipping options to meet your needs.

Is there a minimum order quantity?

Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered. However, you can likely save when ordering in bulk since many of our products have built in volume discounts.

Do the colors look the same in print as they do on my screen?

We strive for excellent color accuracy, but some slight variation may occur due to the differences between screen and print, especially with sublimation. You can order a sample mug if you’re concerned about precise color matching, especially before you place any large bulk orders.

Are these mugs dishwasher and microwave safe?

Yes, they are; however, for the maximum life of the imaged product, we recommend hand washing.

Why should I choose FinerWorks over a local pharmacy or big box photo lab?

Unlike consumer-grade labs, FinerWorks offers professional output tailored for artists and photographers. We provide better color accuracy, superior papers, and packaging options for resellers. Plus, our print-on-demand and drop shipping services make it easy to scale your business.

Do you offer framing or mounting for photo prints?

While standard photo prints are unmounted, FinerWorks offers framing and mounting options for some of the non-Kodak photo papers. If you’re looking for a ready-to-hang or gallery presentation, we recommend exploring those services.