FinerWorks Help and Support Portal
Tips to Getting Better Prints – Order Fulfillment Guide – FAQs
Test prints, or proofs, are not standard unless you are placing an offline order in which we are producing a large run (1000 copies or more), but if color matching is a concern, we highly recommend working on a color managed system or investigating in a calibration print prior to ordering.
Read More...Most prints are ready to ship within 1-3 working days. If your order exceeds 100 prints, production time may be as many as 4 working days, but feel free to contact us if you have concerns about the time frame.
Read More...We are unable to always properly assess if an image is suitable for printing due to varying standards and degrees of expectations a customer might have. The production team does their best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc).
Read More...Yes. Giclee paper and canvas prints meet the archival print criteria as these are professionally produced on archival papers/canvas and printed with archival grade inks. Tests by Wilhelm Research using our inks and on media with similar properties, have shown lifespans of anywhere from 70 to 200 years without substantial fading or discoloration.
Read More...Generally this depends on how many pixels wide and how many pixels tall your image file is. We have a tool on our website which allows you to enter this information and get an idea on what size you can print. This tool converts your pixel count to inches. Convert Pixels to Inches
Read More...Yes. Custom sizes may be ordered at no additional charge in whole-inch increments. Visit any one of our size/price tables and look for the “Custom Size” link at the top of the list of standard sizes. From there, you will be able to enter a whole inch increment for both width and height.
Read More...It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped.
Read More...A real-time preview will be visible as you go through the print setup process. In addition, a time stamped preview of how your image will be printed will show up in your shopping cart before you submit your order. If this is not enough, please read our post about 3 ways to proof your work.
Read More...Your print cost is dependent upon a few factors: size, media type, number of copies and style where applicable. Pricing is updated as you go through the ordering process. You can also visit the product links in the main menu for specific pricing of both set sizes.
Read More...A giclée print is a way to classify a professionally produced print using inkjet technology; primarily printed on canvas or fine art paper with archival-grade inks. While the process is only several decades old, it has quickly become the method of choice for both artists and photographers. Read more…
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