What is Dibond®?
Dibond® is a brand name for a type of aluminum composite panel (ACP) that consists of three layers: Two outer sheets of aluminum (usually 0.012″ or about 0.
Read More...What type of inks are used on Dibond® Prints?
We use UV-cured inks on Dibond Prints.
Read More...What Are Dibond® Metal Prints?
Dibond Metal prints are prints in which the image is printed directly to panels of Dibond via a large flatbed printer.
Read More...How do I order?
Most people order online via our website’s Print Online Setup Tool. Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.
Read More...Can the Order Fulillment App auto retrieve orders from my store?
Depending on the modules (Etsy, Shopify, WooCommerce, et) you are using and the settings you configured within those modules. Some modules will allow for this while others may not. Consult the FAQs for each module.
Read More...What is the maximum number of orders I can submit at once via Excel?
The current limit is up to 50 orders at a time. This number may change in the future. If you have more than 50 orders, you will need to split them up into more than one submission.
Read More...What if my Excel document does not match the template?
You will have the opportunity to map your Excel document to the appropriate fields prior to submitting your orders if they do not match. In some cases, you may need to modify your Excel document prior to uploading it if the column formatting is too different.
Read More...Are all columns in the Excel template required?
Most columns are required. Our Excel module documentation shows which ones are required.
Read More...Can I provide an Excel or other type of file?
We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.
Read More...Can ceramic tiles be used as trivets, or would the print not withstand the heat and having something placed upon them?
Our ceramic tiles should be suitable for your needs based on feedback from our customers. While we used to offer metal trivet holders for the tiles, we regretfully no longer provide this option.
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