FAQs – Page 6 – FinerWorks Help and Support Portal

What is the maximum number of orders I can submit at once via Excel?

The current limit is up to 50 orders at a time. This number may change in the future. If you have more than 50 orders, you will need to split them up into more than one submission.

What if my Excel document does not match the template?

You will have the opportunity to map your Excel document to the appropriate fields prior to submitting your orders if they do not match. In some cases, you may need to modify your Excel document prior to uploading it if the column formatting is too different.

Are all columns in the Excel template required?

Most columns are required. Our Excel module documentation shows which ones are required.

Can I provide an Excel or other type of file?

We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.

Can ceramic tiles be used as trivets, or would the print not withstand the heat and having something placed upon them?

Our ceramic tiles should be suitable for your needs based on feedback from our customers. While we used to offer metal trivet holders for the tiles, we regretfully no longer provide this option.

How are your ceramic tiles printed?

The ceramic tiles are dye-sublimated and are not UV

How do I get the bulk discount on ceramic tiles?

The bulk discount will only apply if you are ordering the same tile with the same image within the same order.

Are the ceramic tiles suitable for outside use?

It is possible the colors could fade over time if exposed to direct sunlight or if placed in a high traffic area.

Is there a matte printing option for ceramic tiles?

Unfortunately, we do not offer a matte option for the ceramic tiles at this time.

What if I don’t have Excel?

If you don’t have Excel, we recommend using Google Docs’ spreadsheet or even Apple’s Numbers. There are also other free spreadsheet programs out there. You would populate the spreadsheet the same way, but then export it as an .xlsx document.