FAQs – Page 6 – FinerWorks Help and Support Portal

How are your ceramic tiles printed?

The ceramic tiles are dye-sublimated and are not UV

How do I get the bulk discount on ceramic tiles?

The bulk discount will only apply if you are ordering the same tile with the same image within the same order.

Are the ceramic tiles suitable for outside use?

It is possible the colors could fade over time if exposed to direct sunlight or if placed in a high traffic area.

Is there a matte printing option for ceramic tiles?

Unfortunately, we do not offer a matte option for the ceramic tiles at this time.

What if I don’t have Excel?

If you don’t have Excel, we recommend using Google Docs’ spreadsheet or even Apple’s Numbers. There are also other free spreadsheet programs out there. You would populate the spreadsheet the same way, but then export it as an .xlsx document.

What if I have more than 1 item in an order?

You can submit multiple items within the same order by simply including the same PO for that row.

I found a bug. Who should I report it to?

If you discover something does not appear to be working as it should, please submit this to our customer service team via our contact page. They will be able to forward any issues to our development team.

Can I use it to sync my Etsy shop with Shopify?

The Order Fulfillment App is not meant to be a bridge between two separate stores. For instance, you cannot use it to manage listings on one platform (i.e., Shopify) and expect it to update a similar listing on Etsy. There are other apps that specialize in that.

How come some platforms are grayed out?

Platforms that are grayed out are currently in the development phase. Over time, we will likely be adding new platforms not listed as well.

I am not based in the U.S. Can I still use the Order Fulfillment App?

Yes, however when setting up your business profile, enter you company name but use a U.S.-based address in the address fields. If you do not have an address in the U.S. to use, use FinerWorks address.