FinerWorks Help and Support Portal
Tips to Getting Better Prints – Order Fulfillment Guide – FAQs
Depending on the modules (Etsy, Shopify, WooCommerce, et) you are using and the settings you configured within those modules. Some modules will allow for this while others may not. Consult the FAQs for each module.
Read More...The current limit is up to 50 orders at a time. This number may change in the future. If you have more than 50 orders, you will need to split them up into more than one submission.
Read More...You will have the opportunity to map your Excel document to the appropriate fields prior to submitting your orders if they do not match. In some cases, you may need to modify your Excel document prior to uploading it if the column formatting is too different.
Read More...Most columns are required. Our Excel module documentation shows which ones are required.
Read More...We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.
Read More...Our ceramic tiles should be suitable for your needs based on feedback from our customers. While we used to offer metal trivet holders for the tiles, we regretfully no longer provide this option.
Read More...The ceramic tiles are dye-sublimated and are not UV
Read More...The bulk discount will only apply if you are ordering the same tile with the same image within the same order.
Read More...It is possible the colors could fade over time if exposed to direct sunlight or if placed in a high traffic area.
Read More...Unfortunately, we do not offer a matte option for the ceramic tiles at this time.
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