Are all columns in the Excel template required?
Most columns are required. Our Excel module documentation shows which ones are required.
Read More...Can I provide an Excel or other type of file?
We recommend .xlsx or .xls files, which are the two types of Excel file extensions. Also supported are .csv files; however, be careful with .csv files since formatting issues can easily occur.
Read More...Can ceramic tiles be used as trivets, or would the print not withstand the heat and having something placed upon them?
Our ceramic tiles should be suitable for your needs based on feedback from our customers. While we used to offer metal trivet holders for the tiles, we regretfully no longer provide this option.
Read More...How are your ceramic tiles printed?
The ceramic tiles are dye-sublimated and are not UV
Read More...How do I get the bulk discount on ceramic tiles?
The bulk discount will only apply if you are ordering the same tile with the same image within the same order.
Read More...Are the ceramic tiles suitable for outside use?
It is possible the colors could fade over time if exposed to direct sunlight or if placed in a high traffic area.
Read More...Is there a matte printing option for ceramic tiles?
Unfortunately, we do not offer a matte option for the ceramic tiles at this time.
Read More...What if I don’t have Excel?
If you don’t have Excel, we recommend using Google Docs’ spreadsheet or even Apple’s Numbers. There are also other free spreadsheet programs out there. You would populate the spreadsheet the same way, but then export it as an .xlsx document.
Read More...What if I have more than 1 item in an order?
You can submit multiple items within the same order by simply including the same PO for that row.
Read More...I found a bug. Who should I report it to?
If you discover something does not appear to be working as it should, please submit this to our customer service team via our contact page. They will be able to forward any issues to our development team.
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