What if I have more than 1 item in an order?
You can submit multiple items within the same order by simply including the same PO for that row.
Read More...I found a bug. Who should I report it to?
If you discover something does not appear to be working as it should, please submit this to our customer service team via our contact page. They will be able to forward any issues to our development team.
Read More...Can I use it to sync my Etsy shop with Shopify?
The Order Fulfillment App is not meant to be a bridge between two separate stores. For instance, you cannot use it to manage listings on one platform (i.e., Shopify) and expect it to update a similar listing on Etsy. There are other apps that specialize in that.
Read More...How come some platforms are grayed out?
Platforms that are grayed out are currently in the development phase. Over time, we will likely be adding new platforms not listed as well.
Read More...I am not based in the U.S. Can I still use the Order Fulfillment App?
Yes, however when setting up your business profile, enter you company name but use a U.S.-based address in the address fields. If you do not have an address in the U.S. to use, use FinerWorks address.
Read More...Why do I need to provide billing information?
Billing information is part of the launch wizard and necessary before you can submit any orders with the app.
Read More...Is it free to use?
Yes, however you will be billed for any orders you submit using the app.
Read More...What is the Order Fulfillment App
The Order Fulfillment App is a browser-based application used to integrate various shopping cart platforms with FinerWorks for the purpose of submitting orders to be dropshipped.
Read More...Is there any cost associated?
The plugin is free to download and install. You will only be charged for orders placed for fulfillment.
Read More...Can I use a product code to sync my products?
A product code can come in handy when it comes to speeding up the process however, you will need to manually export your orders or use the Order Fulfillment App to select the orders you want us to process.
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