FAQs – Page 8 – FinerWorks Help & Support

How come some platforms are grayed out?

Platforms that are grayed out are currently in the development phase. Over time, we will likely be adding new platforms not listed as well.

I am not based in the U.S. Can I still use the Order Fulfillment App?

Yes, however when setting up your business profile, enter you company name but use a U.S.-based address in the address fields. If you do not have an address in the U.S. to use, use FinerWorks address.

Why do I need to provide billing information?

Billing information is part of the launch wizard and necessary before you can submit any orders with the app.

Is it free to use?

Yes, however you will be billed for any orders you submit using the app.

What is the Order Fulfillment App

The Order Fulfillment App is a browser-based application used to integrate various shopping cart platforms with FinerWorks for the purpose of submitting orders to be dropshipped.

Is there any cost associated?

The plugin is free to download and install. You will only be charged for orders placed for fulfillment.

Can I use a product code to sync my products?

A product code can come in handy when it comes to speeding up the process; however, you won’t be able to “Export” your orders. Instead, you will need to “Import” your orders using the Order Fulfillment App WooCommerce module. The reason is that the product code does not include the image needed to be printed.

Do I need to sync my virtual inventory with my products?

You do not have to do this; however, it helps to ensure that you are providing the correct SKUs when you send your orders to us for fulfillment. Having a correct SKU is needed if you want to export your orders from within the plugin and send them to FinerWorks.

Can I choose which orders are sent to FinerWorks?

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize WooCommerce module in the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

What happens after a customer places an order?

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set. After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.