FAQs – Page 8 – FinerWorks Help and Support Portal

Can I use a product code to sync my products?

A product code can come in handy when it comes to speeding up the process; however, you won’t be able to “Export” your orders. Instead, you will need to “Import” your orders using the Order Fulfillment App WooCommerce module. The reason is that the product code does not include the image needed to be printed.

Do I need to sync my virtual inventory with my products?

You do not have to do this; however, it helps to ensure that you are providing the correct SKUs when you send your orders to us for fulfillment. Having a correct SKU is needed if you want to export your orders from within the plugin and send them to FinerWorks.

Can I choose which orders are sent to FinerWorks?

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize WooCommerce module in the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

What happens after a customer places an order?

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set. After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.

How does shipping work?

You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.

How does billing and payment work?

When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.

What do I need before installing the plugin?

You’ll need the following: An active WooCommerce store on a WordPress site A FinerWorks account Your FinerWorks account key (found here)

What does the FinerWorks WooCommerce plugin do?

The plugin allows you to sync your WooCommerce store with FinerWorks, enabling you to send orders from your store for order fulfillment. When a customer places an order on your site, it can be either manually or automatically submitted to FinerWorks for printing and dropshipping.

What choice is recommended for black and white photography?

When it comes to printing photography which is grayscale or meant to appear black and white, most photographers gravitate to the metallic version. With the metallic version, the image is printed on metallic paper (Moab Slickrock Metallic Pearl) before mounting it face forward to the back of the acrylic.

Can you do other custom sizes and what is the largest?

Yes, we can. Technically the largest we can do is 4×8 ft which is the size of the precut acrylic sheets however be aware there may be some steep shipping requirements to ship something that large, such as the need to ship via freight on a pallet.