If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks.
Here are the most likely reasons:
- Incorrect / missing web api or app key
- Business profile incomplete*
- Billing & payment profile incomplete*
- Shipping preferences incomplete*
The last three should be completed via the Order Fulfillment App.
If you still have issues connecting, reach out to our customer service team.
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