Order Fulfillment Guide

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.

International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory. When you need to have an order dropshipped to your customer, go there and add the print you need to your cart.

You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.

Whenever we ship an order, we will send an email notice to the email address you provided in your billing information. This email will include a link where you can access a copy of this order, as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.

If you have a history of placing a substantial number of orders on a weekly basis at regular intervals, we would love to discuss with you the various discount programs we can offer based on the options you plan to order. We have Tier programs, plus we can also take into consideration other things such as product size, style, and volume of prints.

While we do offer a 30-day money-back or replacement guarantee in most instances, customers who use us to fulfill their orders are responsible for any third-party refunds or returns.  Please visit our returns page for more details.

No. VAT (Value Added Tax) is something not currently applicable in the United States, where FinerWorks is located. If you are not based in the U.S. and are subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT, we recommend consulting with a tax specialist.

We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax-exempt for orders being shipped to Texas.

1. The account holder will need to enter their business information within their account so that we can later make it tax-exempt.
2. Provide a valid Texas Sales Tax ID (apply here) or any other valid U.S. state sales tax ID.
3. E-mail us a completed and signed copy of the Texas Sales and Use Tax Resale Certificate / Exemption Certification.   If your Tax ID number is outside of the state of Texas, enter it in the second tax ID field below the one for the Texas field.

Please note the following: We cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax-exempt forms from other states since they may not be recognized by the state of Texas.