Does FinerWorks offer “Retail Ready” packaging options?
Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.
Read More...Are drop shipping and order fulfillment services free?
FinerWorks offers free drop shipping services to all customers. It can be selected at checkout or it is selected automatically if you have a business registered within your account and have uploaded a logo.
Read More...How do I know how much I should charge for shipping?
If you plan on using Finerworks to fulfill your order, you should check the shipping page for shipping rates to determine the shipping cost and then charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.
Read More...Why is my order not showing up in my order history?
If you are unable to locate a recent order in your order history, it is likely you may not have been logged into your accounbt prior to placing your order. To fix this, simply contact us and we will be happy to add the unassigned order to your account for you.
Read More...Does FinerWorks charge extra for order fulfillment services?
No. This is free. You will not pay more to use our order fulfillment services. Just order as usual, and don’t forget to mark your order “Drop ship” at the end of your order.
Read More...How are orders shipped?
Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.
Read More...Will my print come in its own plastic print sleeve?
Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on. These print sleeves are intended solely to add protection during transport.
Read More...How do I track orders?
Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.
Read More...Can my order have multiple shipping addresses?
You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.
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