Placing Orders – Page 5 – FinerWorks Help and Support Portal

Whats the largest sized artwork that can be printed and shipped?

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available. Visit the products page you are interested in ordering for pricing and specific size availability.

Why can’t I soft proof my wood prints?

Soft proofing relies on having a consistent white level on the surface of the media the image is being printed to. Since the wood is not white and the hue of the wood can vary slightly dependent upon the age of the veneer, there is no way to profile a wood print.

How much is shipping?

You can see what shipping options and costs are available to you when you have items in your shopping cart. Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold.

Can I rush my order?

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours. Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Can I ship to someone else?

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price.

How are orders shipped?

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Should my image be in RGB or CMYK?

Your images should be in RGB mode. Images in CMYK color mode are more likely to experience noticeable color shifts which may result in a muted or washed out looking print.

How can I ensure accuracy in my prints?

The best method for getting accurate prints is something called soft proofing. Soft proofing involves using a calibrated monitor and viewing your image with the color profiles assigned to them. For those who are unable to invest their time and funds on a professional calibration system, we recommend one of our calibration prints instead.