Product Questions – Page 12 – FinerWorks Help and Support Portal

How long does it take to get a framed print?

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock. You can also see our turnaround time page for time frame details.

Does matting cost extra?

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

Do you sell just matting by itself?

Matting by itself can be ordered from our Matting Options page.

Do you offer custom-sized matting?

We do. You can specify matting outer width and height as well as window width and height when ordering matting by itself.

Do you offer double matting?

Yes, we do offer double matting options as part of our online print and framing services.

How can I customize the size of the matting on my framed print?

To customize the size of your matting, adjust your frame’s width and height and the matting will automatically adjust to match the frame size.

What colors does your matting come in?

You can browse our Matting Options page to see available colors.

Is your matting acid-free?

Yes it is. We use acid-free, lignin-free conservation grade matboard.

Do you offer volume discounts for matting?

We have built in volume discounts that are applied when you order multiple copies of a mat. Add more than one to your shopping cart and the per item price will update to the discounted price.

What is glazing?

Glazing is the term we use to refer to having your work behind glass. The purpose of the glazing is to provide protection to your prints.