Technology – FinerWorks Help and Support Portal

What is “Giclee Printing”?

A giclée print is a way to classify a professionally produced print using inkjet technology; primarily printed on canvas or fine art paper with archival-grade inks. While the process is only several decades old, it has quickly become the method of choice for both artists and photographers. Read more…

Why does my image look blurry in the order preview?

Sometimes when you upload a very high resolution file, it’s possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file.

Why does my resolution change when I setup my print?

Resolution is a relative number dependent upon the size of the print you choose. The more your image is enlarged, the lower your resolution will be.

Will my print sheet be larger if I include a border?

Adding a border to your print will increase the overall sheet size. It will not cause the print area to be smaller.

What is the required dpi or resolution for printing?

We recommend trying to keep your resolution between 200-300 for your selected print size for optimal results. Read more…

What kind of printers and inks do you use?

We use a combination of different inks, depending on the printer used. This includes the Epson Ultrachome ink lineup (solvent and resin) as well as the Canon LUCIA EX pigment ink set. We also use Mimaki UV inks for certain products.

Does FinerWorks use calibrated displays/monitors and printers?

Yes. We run regular re-calibration cycles on our monitors and run regular cleaning and calibration cycles on our printers. This is to ensure consistent results with every print job. All machines are calibrated based on standards set by the International Color Consortium (www.color.org).

What is an ICC profile?

An ICC (International Color Consortium) Profile is standardized file format created by special computer software. An ICC (also can be ICM) profile creates a common color space used for color management in printing workflow.

What is a calibration print?

Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards.

Why are my colors shifted?

This could stem from a number of factors but the first thing to check is your white balance/white points. Another thing that might result in color shifting is submitting your images for print in CMYK mode instead of RGB mode. Find out more about accuracy in print color…