FAQs – Page 10 – FinerWorks Help & Support

What if I can’t find the type of print I am looking for?

If you like a title we have on display, however the artist or GeoGalleries is not offering it in the size or type of printed product you are looking for, contact us to let us know.

Do you have a money back guarantee?

We offer a 30 day money back guarantee for most orders. If you are not satisfied with an item you received, please review our refunds and return policy for conditions and instructions.

Do you have a physical store or gallery?

At this time, GeoGalleries in an online gallery only.

When will my order ship?

Please allow for approximately 3-5 business days for your order to ship once the order is placed. For complex items such as Acrylic prints and prints with custom framing, production time may be a few days longer. Due to high order volumes during the holidays, shipping times will increase to include a few additional days.

Does Geo Galleries produce and ship the art?

Geo Galleries was founded by a fine art print production house for professional artist and photographers in San Antonio, Texas called FinerWorks Media, LLC. FinerWorks produces and ships the artwork under the Geo Galleries brand however, Geo Galleries is a separate entity from FinerWorks.

Do I give up any rights to my images?

No. You retain full ownership of your images and you may remove them at any time.

Will images be modified or color corrected?

Geo Galleries will reserve the right to adjust based on the advice of FinerWorks production staff when it comes to optimizing the file for printing. This will be limited to any necessary sizing and cropping adjustments or color correction as FinerWorks deems necessary. Artists’ recommended adjustments may be considered; however are not guaranteed.

Can I decide what products are available for purchase?

Geo Galleries will offer a set of default print products; however, if you have a set of 3 or more print products in your virtual inventory assigned to the image you are showing, then this will be used in place of the default products.

How will I get paid?

You must have a PayPal account. Your earnings will be paid out on a monthly basis for any sales 30 days or older. We plan to integrate a new system that will allow direct payment to your financial institution, which will allow weekly payments as the platform grows.

How much does the artist make?

GeoGalleries prices prints at three times the standard FinerWorks print cost (frames and mats are not included in this markup). Artists can also earn 10% shared revenue on any frames, mats, or glazing that are added to the order. Because of this, offering your artwork framed and matted is strongly recommended.