FAQs – Page 19 – FinerWorks Help & Support

Can I set my own prices?

Geo Galleries sets the retail price at 3x’s the cost as of July 2022. To see the retail price as your customers would; you must be logged out of your FinerWorks account.

Can I create a custom URL for my gallery?

Currently, we do not offer custom URLs.

Can I return a print?

View our returns page for more information regarding refunds and/or returns.

What if I’m unhappy with my print?

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

What should I do with my damaged print?

If your print arrives damaged, contact us immediately. Once we have received photo snapshots of the damage, we will arrange to either reprint your damaged print or provide a full refund.

Why are my colors shifted?

This could stem from a number of factors but the first thing to check is your white balance/white points. Another thing that might result in color shifting is submitting your images for print in CMYK mode instead of RGB mode. Find out more about accuracy in print color…

Why are my whites gray or not true white?

Since we do not print with “white” inks, the white areas in your print will reflect the tone of your chosen paper in its natural state. Some papers have a slightly warm cast, while others do not. Being informed about the paper you are printing on will help you avoid any surprises. Learn More…

Why is my print so dark?

Generally, unless professionally calibrated, computer monitors are going to be very bright. Tablets and mobile devices display images with elevated brightness and contrast. These settings mislead people into believing their images are brighter than they usually are. Read more…

What file type does FinerWorks require?

Preferred digital file formats include JPG, PNG, BMP and TIFF. 240MB is the max file size accepted (depending on site traffic).

What is a calibration print?

Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards.