FAQs – Page 19 – FinerWorks Help and Support Portal

Why is my print so dark?

Generally, unless professionally calibrated, computer monitors are going to be very bright. Tablets and mobile devices display images with elevated brightness and contrast. These settings mislead people into believing their images are brighter than they usually are. Read more…

What file type does FinerWorks require?

Preferred digital file formats include JPG, PNG, BMP and TIFF. 240MB is the max file size accepted (depending on site traffic).

What is a calibration print?

Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards.

How do I soft proof a print?

We have a comprehensive video tutorial on how to successfully soft proof.

Where can I find ICC Profiles for the purpose of soft proofing?

Our ICC profiles can be found here.

What is an ICC profile?

An ICC (International Color Consortium) Profile is standardized file format created by special computer software. An ICC (also can be ICM) profile creates a common color space used for color management in printing workflow.

What tools does FinerWorks provide to assist with accurate color?

Aside from providing ICC profiles, we also offer calibration prints.

Does FinerWorks use calibrated displays/monitors and printers?

Yes. We run regular re-calibration cycles on our monitors and run regular cleaning and calibration cycles on our printers. This is to ensure consistent results with every print job. All machines are calibrated based on standards set by the International Color Consortium (www.color.org).

What kind of printers and inks do you use?

We use a combination of different inks, depending on the printer used. This includes the Epson Ultrachome ink lineup (solvent and resin) as well as the Canon LUCIA EX pigment ink set. We also use Mimaki UV inks for certain products.

How long has FinerWorks been in business?

Artists and photographers first began using FinerWorks in 1999 however, we official coined our company name as FinerWorks in 2003. We began with making prints exclusively on canvas but soon added fine art papers.