FAQs – Page 20 – FinerWorks Help and Support Portal

Does FinerWorks offer volume discounts?

Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances, ordering just two copies of a print results in substantial price breaks. The more you order, the lower your cost per print.

How much will my print cost?

Your print cost is dependent upon a few factors: size, media type, and mounting type (if applicable). Our size/price chart displays prices for each media type offered. Click the type of product in the main menu you want to price.

How long will it take to get my print?

Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels. Please note that production times and shipping times are two different time spans.

How are orders shipped?

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Will my print come in its own plastic print sleeve?

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on. These print sleeves are intended solely to add protection during transport.

How do I track orders?

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.

Can my order have multiple shipping addresses?

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

Can I ship to someone else?

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price.

Can I rush my order?

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours. Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

How much is shipping?

You can see what shipping options and costs are available to you when you have items in your shopping cart. Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold.