FAQs – Page 25 – FinerWorks Help and Support Portal

Are files best sent as “print quality” file extensions or is the 300 dpi resolution just fine?

Best print quality is between 200-300 dpi.

What kind of canvas do you use?

For canvas, we primarily use poly-cotton blend canvases, specially coated to receive the inks used by our printers. The canvas has an oxford weave giving it a natural canvas texture as favored by professional photographers.

Can I get samples of your canvas?

Samples can only be ordered from our parent company FinerWorks. To access these go here.

Is a protective coating used on the canvas prints?

With the exception of our gloss canvas, our canvas prints are printed with the newer Epson resin inks. These resin-coated pigments acts as a built-in liquid coating for each inkdrop which alleviates the need to apply any sort of liquid coating or laminate like done in the past.

Can I paint on top of or embellish my canvas?

Yes. Many artists order their under-paintings from us.

Whats the largest sized artwork that can be printed and shipped?

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available. Visit the products page you are interested in ordering for pricing and specific size availability.

How do I check my image before I order?

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

If I order a print for pick up, can I receive it the same day?

Please allow for a processing time of 1-3 business days before picking up your order. You will receive a notification via email when your order is ready for pickup.

Will FinerWorks frame my print?

When you are setting up your print online, you can order a custom-made frame and/or matting Note, that not all products can be framed and some styles of prints will be restricted to certain types of framing options.

Will my print be ready to hang?

The following items can be ordered ready to hang or will have hanging options available for ordering: Framed Prints (Canvas or Paper) Stretched & Mounted Canvas Wood Prints Acrylic Glass Prints Acrylic Prints – Floating Framed Metal Prints Dibond Prints