FAQs – Page 25 – FinerWorks Help and Support Portal

Why do some prints want to curl and not remain flat initially?

Some papers have more difficulty in flattening out than others. This is especially true during the cooler months but can happen during any time of the year. The papers the prints are produced on are originally in rolls and the prints are printed on these rolls.

How should I care for my fine art paper print?

To extend the life-span, store you giclee fine art paper print out of direct sunlight and avoid extreme temperature changes or exposure to humidity. It is recommended that paper prints be framed behind glass or acrylic glazing when on display.

Which paper is best for my artwork or photography?.

While our staff will be happy to offer suggestions sometimes the best choice won’t be obvious until you view the image printed on the paper. There are four characteristics that affect how an image will appear on any of our varied fine art papers: ink absorption, brightness, texture and gloss levels (if any).

Is real wood for stretched and mounted canvas prints?

Yes. We use only sap-free lumber for our stretcher bars. Our preference has always been Kiln dried pine as it is not likely to crack, warp, or become brittle.

How long will my canvas print last?

Your giclee canvas print will last up to 150 years with the proper care. Both Epson and Canon promote their inks as being resistant to fading over time.

Will my print ever fade?

Both Epson and Canon promote their inks as being resistant to fading over time. Over time we have used both wide-format printers from both companies. Our parent company FinerWorks has been producing canvas prints since around 2001. In that time, we have had no one contact us and indicate their print had faded.

Are files best sent as “print quality” file extensions or is the 300 dpi resolution just fine?

Best print quality is between 200-300 dpi.

What kind of canvas do you use?

For canvas, we primarily use poly-cotton blend canvases, specially coated to receive the inks used by our printers. The canvas has an oxford weave giving it a natural canvas texture as favored by professional photographers.

Can I get samples of your canvas?

Samples can only be ordered from our parent company FinerWorks. To access these go here.

Is a protective coating used on the canvas prints?

With the exception of our gloss canvas, our canvas prints are printed with the newer Epson resin inks. These resin-coated pigments acts as a built-in liquid coating for each inkdrop which alleviates the need to apply any sort of liquid coating or laminate like done in the past.