FAQs

Shipping

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available. All of our media (canvas and paper) comes in 44 inch rolls, so we are limited to being able to fit the image with any added borders on a roll that size. Visit our pricing page for specific size availability.

Categories: Ordering, Shipping

Shipping Prints Flat

Mounted prints are packaged in oversized corrugated boxes for added protection. Small to mid size paper prints on fine art papers are usually shipped flat if they can safely fit within a 24×30 inch or smaller area touching the sides of the package. Some exceptions may occur with International orders or if the order also contains prints which normally would be rolled.

Shipping Prints Rolled

Unmounted canvas, regular photo stock prints and and posters will be shipped rolled. Fine art paper prints that are too large to ship flat to be shipped flat (see above) will be shipped in a sturdy corrugated shipping tube.

Shipping non-prints

Other products such as gifts and keepsakes, stationary, etc, will be shipped in various types of packaging.

Drop Shipped Print Orders (Example)

Check out an illustration of a drop shipped canvas here, or a drop shipped paper print here. We package all prints carefully protecting them with corrugated sheets, plastic or foam sleeves and craft paper. Prints which are 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat. Digital prints and products shipped from our Atlanta Pro Lab, will arrive via UPS, the US Postal Service, or Fedex. We have a separate shipping rate schedule for prints shipping from the Atlanta lab.. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.

Categories: Ordering, Shipping

You can see what shipping options and costs are available to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contains multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.

View shipping rates and learn more about shipping rates for digital prints and products here.

 

Categories: Ordering, Shipping

Production usually takes an average of 1-3 business days (some very large orders may take longer.) Shipping transit time is based on the shipping option you chose and is separate from production times. To see transit time information, view our shipping page and look up the various shipping options.

Categories: Ordering, Shipping

Unfortunately, we do not rush items through production. Orders are processed as they are received.

Categories: Ordering, Shipping

Please contact customer service via email or phone to discuss what can be done to receive your prints.

Categories: Ordering, Shipping

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

No. Only one shipping destination can be entered per order.

Use our Order Status and Tracking page or refer to your shipment confirmation. When an order is shipped, we will send you an e-mail indicating your order has been successfully processed and is on it’s way. There will also be a link to view your order status and get the tracking number for your order.

Prints shipping from our San Antonio production headquarters  are delivered by either USPS or UPS or FEDEX.
Prints shipping from our partner facilities will be delivered by various carriers including UPS, FEDEX and UPS.
International shipments will be delivered by various carriers.

With the exception of stretched and mounted canvas, your print should arrive sealed in a clear (plastic) print sleeve. These print sleeves are intended solely for the purpose of added protection during transport. If you wish to obtain print sleeves for your own personal inventory, you can order print sleeves here. They are ideal for protecting your work from finger prints, smudging, dust and scratches as a result of casual handling or storage while also increasing the perceived value of the print.

For mounted prints, we usually ship via UPS. Prints with a overall sheet size (print size plus borders) greater than 15×19 may also be shipped via UPS. Otherwise customers can choose U.S. Postal Service options. We package all prints carefully protecting them with corrugated sheets, clear plastic sleeves and kraft paper. Prints with a total sheet size of 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat.

For digital prints and products shipped from our Atlanta pro lab, prints are shipped via UPS or via the US Postal Service. We have a separate shipping rate schedule for prints shipping from the Atlanta lab. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.

Production takes on average of 1-4 business days and shipping is based upon the shipping option you chose. Please note that production times and shipping times are two different time frames. So, if two day shipping is selected, this does not necessarily mean you will receive your print in two days. View our turnaround page and shipping page for details.

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the dropship option selected, a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

Below is a quick guide to determine if tracking is going to be available. In most cases it is yes:

  • Economy (Yes) *
  • Standard (Yes)
  • Express (Yes)
  • International(Yes**)

When your order has shipped, we will send you an e-mail informing you that it is on its way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see where it is at and estimated date of arrival.

*Our Atlanta photo lab in some cases will use the most inexpensive shipping method to keep rates down for small orders like photo prints, which are using economy shipping. Because of this, tracking services may not always be available for very small orders that weight less than 13oz.

**International orders rely on the destination country and shipping method. In many cases for small orders tracking might end once it reaches it’s last stop before leaving the U.S.

We utilize clear plastic print sleeves for added safety and protection during the transport of your print. The print sleeves used for packing are not intended for re-use. Often because of the amount of tape used to secure the print sleeve for safe travel, the print sleeve is not salvageable.  If you wish to obtain usable clear print sleeves, you can order them here.

Finerworks does not offer retail ready packaging.

Please see our turnaround time page for time frame details.

Categories: Frame, Ordering, Shipping

If you are based outside of the U.S. and want your order drop shipped, we recommend you enter your business information within your account but use our address. This prevents confusion and potential problems which can occur with the shipping service or even customs. This also helps us since we must use a U.S. based address on the customs forms.

Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us) and we will do everything possible to provide a replacement as soon as possible. For more information please visit our returns and replacement page.

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