Drop Shipping & Order Fulfillment
Yes. When checking out, you would enter your friend or family address information as the “Ship To” destination. You can also request drop shipping on the final review page which will tell us not to include any purchase information. With the drop ship option selected a generic packing slip is included which does not reflect price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.
Yes you can. Use our Order Status and Tracking page, or simply refer to your shipment confirmation. When and order is shipped we will send you an e-mail indicating your order has been successfully processed and is on it’s way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see its current location and estimated date of arrival.
With the exception of stretched and mounted canvas, your print should arrive sealed in a clear (plastic) print sleeve. These print sleeves are intended solely for the purpose of added protection during transport. If you wish to obtain print sleeves for your own personal inventory, you can order print sleeves here. They are ideal for protecting your work from finger prints, smudging, dust and scratches as a result of casual handling or storage while also increasing the perceived value of the print.
For Canvas and Art Paper Prints shipped from our San Antonio Print Studio: For mounted prints we usually ship via UPS. Prints with a overall sheet size (print size plus borders) greater than 15×19 may also be shipped via UPS. Otherwise customers can choose U.S. Postal Service options. We package all prints carefully protecting them with corrugated sheets, clear plastic sleeves and kraft paper. Prints with a total sheet size of 20×30 or larger will be shipped rolled in a tube unless it is mounted. Otherwise all prints are shipped flat.
For digital prints and products shipped from our Atlanta Pro Lab, prints are shipped via UPS or via the US Postal Service. We have a separate shipping rate schedule for prints shipping from the Atlanta lab. Prints are shipped either flat or rolled, dependent upon shipping method selected, destination and items being ordered.
Below is a quick guide to determine if tracking is going to be available. In most cases it is yes
- Economy (Yes) *
- Standard (Yes)
- Express (Yes)
When your order is shipped we will send you an e-mail informing you that it is on it’s way. There will also be a link to view your order status and get the tracking number for your order. The majority of the time you can click the tracking number itself to see where it is at and estimated date of arrival.
*Our Atlanta photo lab in some cases will use the most inexpensive shipping method to keep rates down for small orders like photo prints. which are using Economy shipping. Because of that tracking services may not always be available for very small orders that weight less than 13oz.
**International orders rely on the destination country and shipping method. In many cases for small orders tracking might end once it reaches it's last stop before leaving the U.S.
If you are unable to locate a recent order in your order history, it is likely you may not have been logged into your accounbt prior to placing your order. To fix this, simply contact us and we will be happy to add the unassigned order to your account for you.
If you plan on using us to fulfill your order you should check the shipping page for shipping rates to determine the shipping cost and charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.
The packing slip will not display any prices or FinerWorks information. In addition, the return address on the shipping label has the name, company and address you entered in the billing phase of your check out. If you want to see how this looks for yourself, just check the drop ship option the next time you place an order (even if ordering for yourself).
If you have registered with FinerWorks there is an area within your account where you can save your business information such as the company name, department or contact person and address. As long as you have added your business, we will use this information as the sender in place of your order’s billing information.
When you are registered with FinerWorks and login to your account, you will see an area in which you can enter business information. Included here is the ability to upload a logo. This will serve two purposes. One, it will cause your orders to automatically have the drop ship option checked (you can always uncheck this on the order review page if you don’t want the order drop shipped) and second it will make any drop shipped orders include your logo. Your logo will be displayed both on the packing slip. For canvas and art paper prints ordered through our San Antonio location we also will include a label on the outside of the shipping package with your logo. Visit our YouTube channel to see how to upload your logo to your account.
When you login to your account visit the quick checkout page. This stores the billing and shipping information you intend to use for your orders. When it comes time to placing an order, your checkout page will be populated with this information. Obviously if you do not anticipate shipping your orders to the same customer each time, you may want to leave the “Shipping” fields blank. While about 30% of our drop shippers use PayPal you can also opt to keep a credit card on file. If keeping a card on file be aware that we don’t store the actual card number beyond the expiration date and last 4 digits, but instead a payment access token generated by the payment processor which can only be used when you order on this site.
Your Account offers you the ability to store a finite number of images based upon your account type. You can categorize these in various custom galleries you setup. Adding images is quite simple. After logging in, go to the “My Images” link which will take you to a batch uploading tool. Select the image files you want to upload and they will be uploaded to your account. You can order prints from these image anytime you want so you do not have to re-upload them each time. This saves a lot of time, especially if you have large image files. These uploads will be stored securely and inaccessible to the public. Whenever you place an order for a print from one of these images, a copy of your high resolution image will be forwarded to our production department for printing.
Creating a virtual inventory of prints (or cards) you think you will be ordering on a regular basis can save you a lot of time later on. Once you have uploaded images to your account in your personal galleries, you can setup individual giclee prints or cards with different size and styles. These will be stored in “My Prints Inventory“. When you need to have an order drop shipped to your customer, just go there and add the print you need to your cart. It saves you the time because you won’t have to go through the entire print setup process each time you want to order that print.
If you are based outside of the U.S. and want your order drop shipped, we recommend you enter your business information within your account but use our address. This prevents confusion and potential problems which can occur with the shipping service or even customs. This also helps us since we must use a U.S. based address on the customs forms.
You can login to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order we will post your tracking number for orders shipping from our San Antonio printing center, usually shortly after your order is shipped.
Whenever we ship an order we will send an e-mail notice to the e-mail address you provided in your billing information. This email will include a link where you can access a copy of this order as well as tracking information when made available. Note that orders shipped from our partner lab may not always have tracking information available.
Print’s being lost or damaged during shipping is rare however it does happen on occasion (less than 1% of orders are ever reported to us). If this occurs, please contact us by e-mail or phone via our contact page so that we can make arrangements as required. In some instances of damaged prints, UPS will pickup the damaged print so make sure you tell your customer to make it available in the original package for pickup by UPS. With lost prints, we may require an additional several days depending on the time frame the order was shipped in the instance an order is running late or transit information has not been updated by the courier.
Yes. When you place your order, the final review page has a box where you can include comments. These will be printed on the packing slip. Please note, this box only allows for text and letters so you will not be able to enter links to web sites and html.
Contact us if you expect to be submitting orders on a regular basis that need to be shipped to your customers. We offer this on a case by case basis, determined by sales volume. We can also work with you on developing private label boxes, company inserts, brochures, business cards and flyers.
If you a history of placing a substantial number of orders on a weekly basis at regular intervals we would love to discuss with you various discount programs we can offer based upon the options you plan to order. We will also gauge this on size and style of prints as well as volume.
We offer a 30 day money back or replacement guarantee for everyone. If in the rare instance your customer decides they need to return the print, you have two options: One is to make arrangement to have them send it to you where you can choose to keep or resell it. The other option is to contact us so that we can provide return instructions. Contact us within 30 days of placing your order and we will work with you on refunding or reprinting the order as necessary. Please visit our returns page for more details.
No. VAT or Value Added Tax is something not currently applicable in the United States where FinerWorks is located. If you are not based in the U.S. and subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks. If you have additional questions about VAT please consult a tax specialist regarding VAT.
We only charge sales tax if your billing or shipping address is in the State of Texas. If you are outside the State of Texas but you have a customer in Texas you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax exempt for orders being shipped to Texas.
- Account holder will need to enter their business information within their account so that we can later make it tax exempt.
- Apply for a Texas Sales Tax Permit in order to receive a Texas Tax Permit Number.
- Once the permit number is received, the account holder will need to e-mail us a completed and signed copy of the Texas Sales and Use Tax Resale Certificate / Exemption Certification (Not the Sales Tax Permit).
Please note the following: If you have received a permit for sales tax as described above we cannot refund sales tax charges for previously placed orders. Also, we cannot accept tax exempt forms from other states since they may not be recognized by the State of Texas.