FAQs

Top Questions

Artists and photographers first began using FinerWorks in 1999 however, we official coined our company name as FinerWorks in 2003. We began with making prints exclusively on canvas but soon added fine art papers. Our web technology is setup so people at all levels can order fine art prints of their work on the same papers and canvas placed in galleries, hotels and homes of collectors.

 

 

Categories: About Us, Top Questions

Generally, unless professionally calibrated, computer monitors are going to be very bright. Tablets and mobile devices display images with elevated brightness and contrast. These settings mislead people into believing their images are brighter than they usually are. Read more

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

If you are unable to locate a recent order in your order history, it is likely you may not have been logged into your accounbt prior to placing your order. To fix this, simply contact us and we will be happy to add the unassigned order to your account for you.

Virtual Inventory gives you the ability to store “virtual” prints. Create and store as many prints as you wish, and when you are ready for us to print one, its only a matter of checking out.  Use this quick video tutorial for a walk through the entire process.

FinerWorks offers free drop shipping services to all customers. It can be selected at checkout or it is selected automatically if you have a business registered within your account and have uploaded a logo.

We do. In fact, because our frames are “made to order”, we do not price our custom sizes any differently than those considered to be “standard”.

Categories: Frame, Top Questions

All framing is done in-house at our headquarters in San Antonio, Texas. This is done by a team of trained FinerWorks production members in our framing department.

Categories: Frame, Top Questions

If you have a registered account with FinerWorks there is an area within your account where you can save your business information, such as the company name, department or contact person and address. As long as you have added your business, we will use this information as the sender in place of your order’s billing information.

Your account offers you the ability to store a limited number of images based upon your account type. You can categorize these in various custom galleries you setup. After logging in, go to the “My Images” link which will take you to a batch uploading tool. Select the image files you want to upload and they will be uploaded to your account. You can order prints from these images anytime you want. This saves a lot of time, especially if you have large image files. These uploads will be stored securely and are inaccessible to the public. Whenever you place an order for a print from one of these images, a copy of your high resolution image will be forwarded to our production department for printing.

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