WooCommerce

Table of Contents

  1. Step 1: Configure Your Account
  2. Step 2: Download & Install the Plugin
  3. Step 3: Connect to FinerWorks
  4. Importing Products / Syncing Virtual Inventory
    • Option A: Using the Plugin
    • Option B: Using WC Products Manager:
  5. Sending Orders to FinerWorks
    • Option A: Using the Plugin
      • Manual Export
      • Auto Export
    • Option B: Using the Order Fulfillment App
  6. FAQs

Step 1: Configure Your Account

Login to your FinerWorks account, go to the Order Fulfillment App in your account menu.

Launch the wizard to complete the necessary steps, including business and billing information. More information can also be found here.

Step 2: Download & Install the Plugin

Make sure you have WordPress and WooCommerce installed on your website. If you’re not sure, check with your hosting provider or consult the WordPress Guide and WooCommerce Docs. Click the download button below to download the plugin zip file.

Download Plugin
In your WordPress dashboard, go to Plugins > Add New.
Click Upload Plugin.
Choose the FinerWorks plugin ZIP file.
Activate the plugin.

Step 3: Connect to FinerWorks

Login  to your FinerWorks account and in a new tab, go to the following link: https://finerworks.com/myaccount/MyWebApi.aspx
Click New App to generate your App Key.
From within the WordPress dashboard, go to the FinerWorks Media. Enter the Web Api Key and App Key in the designated fields and click Save to store your credentials.
Click Test Credentials to verify the connection. If the test is successful, your WooCommerce store is now connected to FinerWorks and ready to send orders!
Important: The field Test Mode by default will be set to “Yes”. Set it to “No” when you are ready to go live; otherwise, any orders set to FinerWorks will not be received.
You can set a preferred shipping method. When you use this, Auto Export orders will try to be shipped to your customer by the method you choose. Note, this is not guaranteed, but we will do our best to accommodate your preference.

Importing Products / Syncing Virtual Inventory

For the most hands-off approach when it comes to having your orders automatically processed, or even simply fetching your WooCommerce orders via the Order Fulfillment App, you sync your Virtual Inventory to your WooCommerce store.

Option A: Using the Plugin:

In your WordPress admin menu, go to  FinerWorks Media > Import Products.
Click the Import Products button.

Option B: Using the WC Products Manager:

In your WordPress admin menu, go to  Products.
Click the Import FinerWorks Products button.

Sending Orders to FinerWorks

Option A: Using the Plugin

If you know your products do not change frequently (image, size, media, etc) and are correctly imported and synced with your FinerWorks virtual inventory. For instance, if you are an artist, selling prints of your artwork in set sizes and options, then it makes more sense to create Virtual Inventory, sync them in your WooCommerce store as products. This way, when you send the order to FinerWorks, we already have all the details (image file to print, print specs, etc).

How to Manually Export Orders
From within the FinerWorks Media Menu > Export Orders.
Select the data range or status, or both, and click the Export Orders button.
How to Use Auto Exporting
Go to FinerWorks Media Menu > Import / Export Scheduler.
Configure your auto-export options.

Option B: Using the Order Fulfillment App

If product specifics frequently change, such as an image to be printed, as in custom-made art or photos that need to be attached to the order. For instance, if you are an individual who creates custom pet portraits, it may be impractical to develop virtual inventory and sync it with your products after the customer has placed the order. In that case, use our Order Fulfillment App to import your WooCommerce order and add the custom-made art to the order.

FAQs

Mugs

We have built in volume  & bulk discounts that will cover most scenarios; however, if the scope and size of the order is not listed when checking pricing, please contact us with the details of what you want to order and the time frame so that we can work out the fulfillment and pricing of the order.

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Yes, they are; however, for the maximum life of the imaged product, we recommend hand washing.

Categories: Mugs, Product Questions

We strive for excellent color accuracy, but some slight variation may occur due to the differences between screen and print, especially with sublimation. You can order a sample mug if you’re concerned about precise color matching, especially before you place any large bulk orders.

Category: Mugs

Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered.

However, you can likely save when ordering in bulk since many of our products have built in volume discounts.

Production typically takes 1–3 business days. This is just an average and may take longer during busy seasons, such as around the holidays or when inventory is being replenished. Shipping times vary by location, but we offer standard and expedited shipping options to meet your needs.

Category: Mugs

We take great care in packaging, but if your mug is damaged during shipping, we’ll replace it at no cost. Just contact us with a photo of the damage and your order number.

Category: Mugs

Dye-sublimated mugs are perfect for:

  • Photographers offering personalized gifts
  • Brands and businesses using logo mugs for promotion
  • Gift givers looking for unique custom items
Category: Mugs

We use professional dye-sublimation equipment and blank mugs specifically coated for vibrant and lasting results. Unlike at-home kits or DIY options, our process ensures consistent quality, scalability, and fulfillment services—especially valuable if you’re selling online.

Category: Mugs
Metal Prints

Order HD Chromaluxe® Metal Prints

Print your artwork or photography as custom-size metal prints. Using the dye-sublimation process, your image is fused to the surface of rigid aluminum panels. These provide a modern look when decorating your home or office. Choose from multiple metal surface options. Order it framed, with a float wall mounting or even with a tabletop easel back.

Learn more…

FinerWorks Help and Support Portal