Can I get a credit for a bad print?
We require returns to be processed within 30 days of the delivery date to receive a full refund or credit with FinerWorks. Credits with FinerWorks are non-refundable and do not expire.
Read More...What do I do if my customer says their order was lost or damaged during shipping?
Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.
Read More...Why is my print so dark?
Generally, unless professionally calibrated, computer monitors are going to be very bright. Tablets and mobile devices display images with elevated brightness and contrast. These settings mislead people into believing their images are brighter than they usually are. Read more…
Read More...Why are my whites gray or not true white?
Since we do not print with “white” inks, the white areas in your print will reflect the tone of your chosen paper in its natural state. Some papers have a slightly warm cast, while others do not. Being informed about the paper you are printing on will help you avoid any surprises. Learn More…
Read More...Why are my colors shifted?
This could stem from a number of factors but the first thing to check is your white balance/white points. Another thing that might result in color shifting is submitting your images for print in CMYK mode instead of RGB mode. Find out more about accuracy in print color…
Read More...What should I do with my damaged print?
If your print arrives damaged, contact us immediately. Once we have received photo snapshots of the damage, we will arrange to either reprint your damaged print or provide a full refund.
Read More...What if I’m unhappy with my print?
Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.
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