Ordering – Page 2 – FinerWorks Help and Support Portal

How do I track my orders?

You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.

Can I quickly re-order the same prints?

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory.

What tools does FinerWorks provide to assist with accurate color?

Aside from providing ICC profiles, we also offer calibration prints.

How long does it take to get a framed print?

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock. You can also see our turnaround time page for time frame details.

Can I order a print with just matting?

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Does FinerWorks provide certificates of authentication (COA)?

We do offer COAs as an option at checkout. You will see an option to order a COA once you add a print to your shopping cart

How will my customer know what print size to order?

When you create your prints for sale, it will be up to you to determine what size will be offered. Consider your subject matter, style and technique as one of the determining factors for your print size. Read more…

Can I return a print?

View our returns page for more information regarding refunds and/or returns.

What if I’m unhappy with my print?

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

What file type does FinerWorks require?

Preferred digital file formats include JPG, PNG, BMP and TIFF. 240MB is the max file size accepted (depending on site traffic).