Placing Orders – Page 2 – FinerWorks Help and Support Portal

How will I know when you have shipped an order?

Whenever we ship an order, we will send an email notice to the email address you provided in your billing information. This email will include a link where you can access a copy of this order, as well as tracking information when made available.

How do I track my orders?

You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.

Can I have international orders drop shipped?

If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs. You can access your business profile in your account business profile or the Order Fulfillment App.

Can I quickly re-order the same prints?

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory.

Can my order have multiple shipping addresses?

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

How do I track orders?

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.