How do I track my orders?
You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.
Read More...Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs. You can access your business profile in your account business profile or the Order Fulfillment App.
Read More...Can I quickly re-order the same prints?
You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory.
Read More...Can my order have multiple shipping addresses?
You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.
Read More...How do I track orders?
Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.
Read More...Will my print come in its own plastic print sleeve?
Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on. These print sleeves are intended solely to add protection during transport.
Read More...How long will it take to get my print?
Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels. Please note that production times and shipping times are two different time spans.
Read More...Does FinerWorks offer “Retail Ready” packaging options?
Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.
Read More...What is a calibration print?
Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards.
Read More...How long does it take to get a framed print?
Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock. You can also see our turnaround time page for time frame details.
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