Placing Orders – Page 3 – FinerWorks Help and Support Portal

Can I order a print with just matting?

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Does FinerWorks provide certificates of authentication (COA)?

We do offer COAs as an option at checkout. You will see an option to order a COA once you add a print to your shopping cart

How will my customer know what print size to order?

When you create your prints for sale, it will be up to you to determine what size will be offered. Consider your subject matter, style and technique as one of the determining factors for your print size. Read more…

Can I return a print?

View our returns page for more information regarding refunds and/or returns.

What if I’m unhappy with my print?

Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.

What file type does FinerWorks require?

Preferred digital file formats include JPG, PNG, BMP and TIFF. 240MB is the max file size accepted (depending on site traffic).

How do I check my image before I order?

Knowing a suitable print size from your digital image files may be challenging if you are not familiar with using programs such as Photoshop or other image editing tools. We recommend a resolution between 72 dpi to 300 dpi at the print size you want.

Will you show me a proof before printing?

A real-time preview will be visible as you go through the print setup process. In addition, a time stamped preview of how your image will be printed will show up in your shopping cart before you submit your order. If this is not enough, please read our post about 3 ways to proof your work.

How can I avoid having a cropped image?

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped.

Will FinerWorks check my image for quality?

We are unable to always properly assess if an image is suitable for printing due to varying standards and degrees of expectations a customer might have. The production team does their best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc).