FAQs – Page 26 – FinerWorks Help and Support Portal

Will my print sheet be larger if I include a border?

Adding a border to your print will increase the overall sheet size. It will not cause the print area to be smaller.

Can I order more than one print?

Add as many prints to your order as you would like. You can increase quantities within your shopping cart once a print has been added.

Is there a minimum order required?

There is no minimum order required.

Can I make changes to my order?

If you have not completed checkout, you certianly can. When viewing items in your shopping cart, look for the options to the right of your small print/product preview to Modify, Remove, or Copy individual items. Once an order is submitted however, we are unable to make changes to images, or other products.

Can I order very small prints?

We generally print 8×8 or larger however in some cases, you can select custom size options that are smaller. If a small size is not available to you a couple of solutions can be applied to get around this. One option is to tile multiple small prints onto one large sheet.

Where can I view your paper options?

Visit our media options page for more information about paper and canvas options.

Why does my resolution change when I setup my print?

Resolution is a relative number dependent upon the size of the print you choose. The more your image is enlarged, the lower your resolution will be.

Why does my image look blurry in the order preview?

Sometimes when you upload a very high resolution file, it’s possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file.

Why won’t my image upload?

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

Do you offer volume discounts?

Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances ordering just two copies of a print results in substantial price breaks. The more you order, the lower your cost per print.