FAQs – Page 28 – FinerWorks Help & Support

Why does my image look blurry in the order preview?

Sometimes when you upload a very high resolution file, it’s possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file.

Why won’t my image upload?

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

Do you offer volume discounts?

Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances ordering just two copies of a print results in substantial price breaks. The more you order, the lower your cost per print.

Can you send me a test print of my image?

Test prints, or proofs, are not standard unless you are placing an offline order in which we are producing a large run (1000 copies or more), but if color matching is a concern, we highly recommend working on a color managed system or investigating in a calibration print prior to ordering.

How long will it take to produce my print?

Most prints are ready to ship within 1-3 working days. If your order exceeds 100 prints, production time may be as many as 4 working days, but feel free to contact us if you have concerns about the time frame.

Will FinerWorks check my image for quality?

We are unable to always properly assess if an image is suitable for printing due to varying standards and degrees of expectations a customer might have. The production team does their best to check prints for obvious defects within the print itself (paper, ink smudges, scratches, etc).

Will my giclee print be archival?

Yes. Giclee paper and canvas prints meet the archival print criteria as these are professionally produced on archival papers/canvas and printed with archival grade inks. Tests by Wilhelm Research using our inks and on media with similar properties, have shown lifespans of anywhere from 70 to 200 years without substantial fading or discoloration.

How large can my image be printed?

Generally this depends on how many pixels wide and how many pixels tall your image file is. We have a tool on our website which allows you to enter this information and get an idea on what size you can print. This tool converts your pixel count to inches. Convert Pixels to Inches

Does FinerWorks offer custom sizes?

Yes. Custom sizes may be ordered at no additional charge in whole-inch increments. Visit any one of our size/price tables and look for the “Custom Size” link at the top of the list of standard sizes. From there, you will be able to enter a whole inch increment for both width and height.

How can I avoid having a cropped image?

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped.