Are You Using the Virtual Inventory?

Under used and overlooked is the virtual inventory system that we have at FinerWorks. When you sign up for an account you have access to a valuable time saving tool which allows you to store frequently ordered prints and products so that you don’t have to upload your files and setup your prints each time you want to order them. Below I share two examples of why it is so useful for many.

Let’s take for instance Christine, one of our users. Christine is one of our frequent customers, ordering a couple times a day to have us fulfill her Etsy and Shopify orders for her art prints. She has about 20 different images she sells in several combinations of styles and sizes for framed giclee prints on fine art papers as well as canvas prints. Overall though about 10 images were her top sellers.

Recently she said that the time to setup each print every time she needed to order was taking a toll and asked us if we had any suggestions. The first question we asked was if she had taken advantage of the virtual inventory system we have. Sadly, she had overlooked this feature and had not take advantage of it. When we explained that she could save the prints she frequently ordered, she immediately started to take advantage of it. She started by uploading the images she had us print the most often and followed up by adding the print products for those images which she had us fulfill frequently.

Now whenever she has an order she just selects the appropriate product/print in her inventory and adds it to her cart. She said that when she does not have the item in her inventory yet, she adds it there before ordering it intending to eventually have all her inventory items saved.

Another, example is the marketing department of a large home developer here in the U.S. The builder is constantly adding new neighborhoods all over the country, sometimes up to 4 a month. Each time they do so, they build a model home which is also where their realtors locate their offices.

Inside those offices they will display interior signage as canvas prints with everything from company logos and slogans to a stock images displaying happy families. Total is about a dozen large canvas prints which they have us crate and ship to the model homes.

Since their marketing department does not have time to setup 12 canvas prints each time, they set them all up only once. Now they can quickly select all the prints from their virtual inventory, add them to their cart and checkout with the delivery location.

Even if you are not like Christine or a large home developer, and only place an order occasionally, there might come a time when your order volume increases, and you become just like Christine. So, taking advantage of this tool now will help a lot.

Is the virtual inventory feature for everyone? Not at this time since many of our customers do commissioned on demand prints that might be personalized and shipped to their customers. Unless they anticipate their customer will later order additional copies there is no sense to store it as an inventoried item.

There are some limitations on inventory items. Checkout the frequently asked questions below which address some of the common questions surrounding the virtual inventory.

WooCommerce

The plugin allows you to sync your WooCommerce store with FinerWorks, enabling automated order fulfillment for your print-on-demand products. When a customer places an order on your site, it can be automatically submitted to FinerWorks for printing and dropshipping.

You’ll need the following:

  • An active WooCommerce store on a WordPress site
  • A FinerWorks account
  • Access credentials (web api key and app key available via your FinerWorks account)

When you set up your billing and payment methods, each time your orders are successfully received by FinerWorks, the payment method you set up within your FinerWorks account will be billed.

You can configure your shipping preferences (how you want us to ship orders to your customers) within the Order Fulfillment App or your WooCommerce Integration. When doing so, we will attempt to ship the order via the method you prefer.

If you have Auto Export configured within the FinerWorks plugin, and your products are synced with your virtual inventory, any new orders will be retrieved based on the schedule you set.

After the order is placed, FinerWorks will update the order with pertinent status information as well as update the order with appropriate shipping information.

Yes, you can choose not to use the Auto Export tool within the FinerWorks plugin and choose the orders you want to export. Alternatively, you can utilize the FinerWorks Order Fulfillment App to retrieve orders from your WooCommerce store.

Only if you want to use the Auto Export tool will syncing your products to your virtual inventory be necessary. Without that, we will not know what products to print and ship. Syncing involved making sure that your Virtual Inventory sku, matches your WooCommerce product sku.

A product code can come in handy when it comes to speeding up the process however, you will need to manually export your orders or use the Order Fulfillment App to select the orders you want us to process.

The plugin is free to download and install. You will only be charged for orders placed for fulfillment.

If you are testing your connection via the plugin and you get a connection failed message, check the logs in the FinerWorks plugin menu. It will usually provide some sort of insight as to why you cannot connect your plugin to FinerWorks.

Here are the most likely reasons:

  • Incorrect / missing web api or app key
  • Business profile incomplete*
  • Billing & payment profile incomplete*
  • Shipping preferences incomplete*

The last three should be completed via the Order Fulfillment App.

If you still have issues connecting, reach out to our customer service team.

Category: WooCommerce

Documentation can be found here.

This provides detailed instructions on both installation and setup and the various features.

Category: WooCommerce
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