How do I track my orders?
You can log in to the order status page or go to your order history (if you have an account). Toward the bottom of the copy of the order, we will post your tracking number shortly after your order has shipped.
Read More...Can I have international orders drop shipped?
If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs. You can access your business profile in your account business profile or the Order Fulfillment App.
Read More...Can I quickly re-order the same prints?
You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory.
Read More...Can I store images I frequently print?
Your account offers you the ability to store a limited number of images based on your account type. You can categorize these in various custom galleries you set up. After logging in, go to the My Images link, which will take you to a batch uploading tool.
Read More...Can you store my checkout information?
When you log in to your account, visit the quick checkout page. This stores the billing and shipping information you intend to use for your orders. When it comes time to place an order, your checkout page will be populated with this information.
Read More...Can I provide a logo on packing slips?
Included here is the ability to upload a logo. This will serve two purposes.
Read More...Can packing slips show my business information instead of my billing info?
If you have a registered account with FinerWorks, there is an area within your account where you can save your business information, such as the company name, department, or contact person, and address.
Read More...Is the FinerWorks brand hidden from my customers?
The packing slip will not display any prices or FinerWorks information. In addition, the return address on the shipping label has the name, company, and address you entered in the billing phase of your checkout.
Read More...Can I ship to someone else?
Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price.
Read More...Can FinerWorks add inserts with my orders?
Because this can be disruptive to our normal workflow of processing and shipping orders, the addition of inserts such as flyers or other promotional materials is typically only available for Level 3 accounts.
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