My Account – FinerWorks Help and Support Portal

Do I need to sync my virtual inventory with my products?

Only if you want to use the Auto Export tool will syncing your products to your virtual inventory be necessary. Without that, we will not know what products to print and ship. Syncing involved making sure that your Virtual Inventory sku, matches your WooCommerce product sku.

Can I use any image I upload?

Only images that are stored in your virtual inventory / my images can be used. Files you upload to temporary storage cannot be used.

Why are some items I created before now missing?

Occasionally, print products we have offered in the past have changed or have been discontinued. If those items can no longer be offered with the options selected then the item might automatically be removed.

Are there any quantity limits?

No, you can create as many items as you’d like.

Can I quickly re-order the same prints?

You can do this by creating a virtual inventory of prints or cards. Once you have uploaded images to your account, you can set up individual giclee prints or cards with different sizes and styles. These will be stored in your Virtual Inventory.

Does FinerWorks provide certificates of authentication (COA)?

We do offer COAs as an option at checkout. You will see an option to order a COA once you add a print to your shopping cart

How will I know when people have purchased one of my prints?

When someone completes the purchase of one of your offered prints, PayPal will send you a notification of the order details as well as your customer information. It is your responsibility to fulfill this order in a timely fashion by either having us fulfill the order or you ship it out yourself.

How do I know how much I should charge for shipping?

If you plan on using Finerworks to fulfill your order, you should check the shipping page for shipping rates to determine the shipping cost and then charge accordingly. Also consider reviewing our blog post titled What to Charge Your Customers for Shipping.

Can my buyers download my image from Geo Galleries?

No. Buyers can only purchase printed works.

How do you protect my images from being copied by someone else?

Only lower resolution web versions of the images are shown. These contain a watermark which provides some protection. If you are too worried that people will copy your web viewable images, we recommend not participating in the gallery experience.