Shipping – FinerWorks Help and Support Portal

What do I do if my customer says their order was lost or damaged during shipping?

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.

Can I have international orders drop shipped?

If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs. You can access your business profile in your account business profile or the Order Fulfillment App.

Whats the largest sized artwork that can be printed and shipped?

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available. Visit the products page you are interested in ordering for pricing and specific size availability.

How much is shipping?

You can see what shipping options and costs are available to you when you have items in your shopping cart. Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold.

Can I rush my order?

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours. Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Can I ship to someone else?

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price.

Can my order have multiple shipping addresses?

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

How do I track orders?

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.

Will my print come in its own plastic print sleeve?

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on. These print sleeves are intended solely to add protection during transport.

How are orders shipped?

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.