Uploading Files – FinerWorks Help and Support Portal

How can I avoid having a cropped image?

It will be up to you to select a print size that compliments your image’s current aspect ratio. If your image file does not quite match those dimensions, it will be cropped to accommodate the print size selected. This can result in part of your image file being cropped.

Why won’t my image upload?

In most cases if you do not see any sort of upload tool it is because either Flash is not running in your browser and HTML 5 is not supported. This is usually fixed by updating your web browser.

Why does my image look blurry in the order preview?

Sometimes when you upload a very high resolution file, it’s possible the preview will come out blurry. This happens because we are using a smaller embedded thumbnail data within your image file rather than generating a preview from your high resolution file.

Are files best sent as “print quality” file extensions or is the 300 dpi resolution just fine?

Best print quality is between 200-300 dpi.

When uploading vector artwork, is it best sent as a PDF or a rasterized JPG file format?

Rasterized PNG, JPG or TIFF files are necessary. If you file is a PDF or vector file (such as Corel Draw or Adobe Illustrator), please convert it. You will need to make these changes before submitting these files for accurate color when printed due to different CMYK and RGB outputs.

I uploaded a very high resolution file for a large print. How come the preview looks blurry?

Because the file is so large, generating a thumbnail would be time consuming for our servers. To speed things up, we generate a thumbnail from the embedded thumbnail image. This won’t affect or be used for printing. We always print the original file that was uploaded. It’s just used as a preview.

Should I enlarge my file before I upload it?

Absolutely not. We prefer you upload your file before it is enlarged. Not to say you cannot do this but to do so might result in a poorer quality print than you would have wanted. This is because when you enlarge a digital image, you are adding pixels that were never there.