FinerWorks Help and Support Portal
Tips to Getting Better Prints – Order Fulfillment Guide – FAQs
Please contact us within 30 days of placing your order if you are unhappy with your print. Our first goal will be to help you get a satisfactory replacement. If that is not an option, we offer a 30 day money back guarantee.
Read More...If your print arrives damaged, contact us immediately. Once we have received photo snapshots of the damage, we will arrange to either reprint your damaged print or provide a full refund.
Read More...This could stem from a number of factors but the first thing to check is your white balance/white points. Another thing that might result in color shifting is submitting your images for print in CMYK mode instead of RGB mode. Find out more about accuracy in print color…
Read More...Since we do not print with “white” inks, the white areas in your print will reflect the tone of your chosen paper in its natural state. Some papers have a slightly warm cast, while others do not. Being informed about the paper you are printing on will help you avoid any surprises. Learn More…
Read More...Generally, unless professionally calibrated, computer monitors are going to be very bright. Tablets and mobile devices display images with elevated brightness and contrast. These settings mislead people into believing their images are brighter than they usually are. Read more…
Read More...Preferred digital file formats include JPG, PNG, BMP and TIFF. 240MB is the max file size accepted (depending on site traffic).
Read More...Our calibration print is a special 8×10 print you can order which allows you to adjust your monitor to try to match the print. Once you have done this and start working on your images on your computer you will be working on an image which is more closely aligned to industry color standards.
Read More...We have a comprehensive video tutorial on how to successfully soft proof.
Read More...Our ICC profiles can be found here.
Read More...An ICC (International Color Consortium) Profile is standardized file format created by special computer software. An ICC (also can be ICM) profile creates a common color space used for color management in printing workflow.
Read More...