FAQs – Page 21 – FinerWorks Help and Support Portal

Will my print come in its own plastic print sleeve?

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on. These print sleeves are intended solely to add protection during transport.

How do I track orders?

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History. When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way.

Can my order have multiple shipping addresses?

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

Can I ship to someone else?

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price.

Can I rush my order?

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours. Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

How much is shipping?

You can see what shipping options and costs are available to you when you have items in your shopping cart. Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold.

Should I enlarge my file before I upload it?

Absolutely not. We prefer you upload your file before it is enlarged. Not to say you cannot do this but to do so might result in a poorer quality print than you would have wanted. This is because when you enlarge a digital image, you are adding pixels that were never there.

I uploaded a very high resolution file for a large print. How come the preview looks blurry?

Because the file is so large, generating a thumbnail would be time consuming for our servers. To speed things up, we generate a thumbnail from the embedded thumbnail image. This won’t affect or be used for printing. We always print the original file that was uploaded. It’s just used as a preview.

When uploading vector artwork, is it best sent as a PDF or a rasterized JPG file format?

Rasterized PNG, JPG or TIFF files are necessary. If you file is a PDF or vector file (such as Corel Draw or Adobe Illustrator), please convert it. You will need to make these changes before submitting these files for accurate color when printed due to different CMYK and RGB outputs.

Am I required to print on the back of my flat card?

You are not. After formatting the front of the card, you may add it directly to your cart. The back of the card will arrive blank.