How to Use the Order Fulfillment App

The Order Fulfillment App will be your central dashboard of modules that connect to various platforms where you might be selling your printed products. Its primary function is to allow you to transfer orders from your store to FinerWorks. Modules that are currently under active development will be grayed out and will be available soon.

Table of Contents

  1. Video
  2. Initial Setup
  3. My Company
  4. Ship Preferences
  5. Billing
  6. Virtual Inventory
  7. Modules
  8. FAQs

Video

The FinerWorks Order Fulfillment App is currently available for beta testing. This video provides a general orientation and walks you through of the different features.

Initial Setup

Click the Launch Wizard Setup button to begin setting up your account for Order Fulfillment. Note: You will be directed to log in to your FinerWorks account first.

My Company

Set up your business profile. The logo is optional. Note, non-U.S.-based businesses can still use their company name but will need to use FinerWorks’ or another U.S.-based address in the address fields.

Ship Preferences

Select your shipping preference. Note, these are preferences and are used by our system to determine which shipping method you want us to use. You can easily override these preferences when you import orders.

Billing

Add a Payment method as well as your billing address.

Virtual Inventory

 

For platforms that support exporting your virtual inventory as products, you will be able to select from your virtual inventory and publish it as products to those platforms.

Modules

These are various third-party platforms or storefronts that you can connect to the Order Fulfillment App.

Once setup has been completed, return to the home screen or go to My Stores and click the icon to connect your store. Each platform may have its own unique process. Once connected, you can import orders from those platforms. Note that the Excel option does not require any sort of connection. Platforms that are currently under development to be supported will be grayed out. Once any other 3rd party platform is connected, it will display a connected message.

Documentation for Various Modules

FAQs

Pricing

Your print cost is dependent upon a few factors: size, media type, and mounting type (if applicable). Our size/price chart displays prices for each media type offered. Click the type of product in the main menu you want to price.
Category: Pricing
Yes. Volume pricing is also available when ordering multiple copies of a particular print in the same order. In many instances, ordering just two copies of a print results in substantial price breaks. The more you order, the lower your cost per print.
To calculate actual price per print when ordering more than one, enter the number of copies you want and the new price per print will be displayed in the on the main product page which can be found in the main menu.
Category: Pricing

We do not have a wholesale price list but we do review discount options for those totaling as much as $500 or more in orders weekly. If you foresee a need for large quantities of prints on a regular basis, you may qualify for a lab account. We require an established order history before upgrading any account to a lab account. If you have an established ordering history with us and believe you may qualify for a lab account, please contact us.

Category: Pricing

No. This is free. You will not pay more to use our order fulfillment services. Just order as usual, and don’t forget to mark your order “Drop ship” at the end of your order.

No. All sizes are in whole inches, with the smallest we offer being 8×8 inches. Custom size print prices can be calculated on our pricing charts. We list our most popular sizes however, you can enter custom sizes as well if the size you are looking for is not displayed.

Category: Pricing

To price frames only, just visit our Frame Moulding Style page. Find the moulding you’d like to price, enter the frame size you want to get pricing.

Categories: Frame, Pricing

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

Categories: Matting, Pricing

We have built in volume discounts that are applied when you order multiple copies of a frame. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Frame, Pricing

We have built in volume discounts that are applied when you order multiple copies of a mat. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Matting, Pricing

We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”. Contact us for instructions on making sure your account is tax-exempt for orders being shipped to Texas.

Store credits are issued in situations such as price adjustments, or late returns (after 30 days). These credits do not expire so if you are unable to redeem your credit right away, it will be ready when you are. Unfortunately we do not offer refunds for credit vouchers, nor do we exchange them for any monetary value.


One of the largest ranges of paper selections, while using the highest level of archival print technology allowing superior detail and color, you can create custom giclee prints of your artwork and photos. 

Giclee Printing at FinerWorks

One of the largest ranges of paper selections, while using the highest level of archival print technology allowing superior detail and color, you can create custom giclee prints of your artwork and photos.

Learn more…

FinerWorks Help and Support Portal