How to Use the Order Fulfillment App

The Order Fulfillment App will be your central dashboard of modules that connect to various platforms where you might be selling your printed products. Its primary function is to allow you to transfer orders from your store to FinerWorks. Modules that are currently under active development will be grayed out and will be available soon.

Table of Contents

Video

The FinerWorks Order Fulfillment App is currently available for beta testing. This video provides a general orientation and walks you through of the different features.

Initial Setup

Click the Launch Wizard Setup button to begin setting up your account for Order Fulfillment. Note: You will be directed to log in to your FinerWorks account first.

My Company

Set up your business profile. The logo is optional. Note, non-U.S.-based businesses can still use their company name but will need to use FinerWorks’ or another U.S.-based address in the address fields.

Ship Preferences

Select your shipping preference. Note, these are preferences and are used by our system to determine which shipping method you want us to use. You can easily override these preferences when you import orders.

Billing

Add a Payment method as well as your billing address.

Virtual Inventory

For platforms that support exporting your virtual inventory as products, you will be able to select from your virtual inventory and publish it as products to those platforms.

Modules

These are various third-party platforms or storefronts that you can connect to the Order Fulfillment App.

Once setup has been completed, return to the home screen or go to My Stores and click the icon to connect your store. Each platform may have its own unique process. Once connected, you can import orders from those platforms. Note that the Excel option does not require any sort of connection. Platforms that are currently under development to be supported will be grayed out. Once any other 3rd party platform is connected, it will display a connected message.

Documentation for Various Modules

FAQs

Matting

Does matting cost extra?

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

Categories: Matting, Pricing

Can I order a print with just matting?

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Categories: Additional Services, Fine Art Papers, Matting, Ordering

Do you sell just matting by itself?

Matting by itself can be ordered from our Matting Options page.

Category: Matting

Do you offer custom-sized matting?

We do. You can specify matting outer width and height as well as window width and height when ordering matting by itself.

Category: Matting

Do you offer double matting?

Yes, we do offer double matting options as part of our online print and framing services.

Category: Matting

How can I customize the size of the matting on my framed print?

To customize the size of your matting, adjust your frame’s width and height and the matting will automatically adjust to match the frame size.

Category: Matting

What colors does your matting come in?

You can browse our Matting Options page to see available colors.

Category: Matting

Is your matting acid-free?

Yes it is. We use acid-free, lignin-free conservation grade matboard.

Category: Matting

Do you offer volume discounts for matting?

We have built in volume discounts that are applied when you order multiple copies of a mat. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Matting, Pricing

How do I order?

Most people order online via our website’s Print Online Setup Tool. Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Acrylic Glass Prints

Acrylic Glass Prints

Transform your space with our sophisticated Acrylic Glass Prints, featuring exceptional clarity and durability to showcase photography, art reproductions, or commercial applications with modern elegance.