How to Use the Order Fulfillment App

The Order Fulfillment App will be your central dashboard of modules that connect to various platforms where you might be selling your printed products. Its primary function is to allow you to transfer orders from your store to FinerWorks. Modules that are currently under active development will be grayed out and will be available soon.

Table of Contents

  1. Video
  2. Initial Setup
  3. My Company
  4. Ship Preferences
  5. Billing
  6. Virtual Inventory
  7. Modules
  8. FAQs

Video

The FinerWorks Order Fulfillment App is currently available for beta testing. This video provides a general orientation and walks you through of the different features.

Initial Setup

Click the Launch Wizard Setup button to begin setting up your account for Order Fulfillment. Note: You will be directed to log in to your FinerWorks account first.

My Company

Set up your business profile. The logo is optional. Note, non-U.S.-based businesses can still use their company name but will need to use FinerWorks’ or another U.S.-based address in the address fields.

Ship Preferences

Select your shipping preference. Note, these are preferences and are used by our system to determine which shipping method you want us to use. You can easily override these preferences when you import orders.

Billing

Add a Payment method as well as your billing address.

Virtual Inventory

 

For platforms that support exporting your virtual inventory as products, you will be able to select from your virtual inventory and publish it as products to those platforms.

Modules

These are various third-party platforms or storefronts that you can connect to the Order Fulfillment App.

Once setup has been completed, return to the home screen or go to My Stores and click the icon to connect your store. Each platform may have its own unique process. Once connected, you can import orders from those platforms. Note that the Excel option does not require any sort of connection. Platforms that are currently under development to be supported will be grayed out. Once any other 3rd party platform is connected, it will display a connected message.

Documentation for Various Modules

FAQs

Ceramic Tile

We have built in volume  & bulk discounts that will cover most scenarios; however, if the scope and size of the order is not listed when checking pricing, please contact us with the details of what you want to order and the time frame so that we can work out the fulfillment and pricing of the order.

Unfortunately, we do not offer a matte option for the ceramic tiles at this time.

Category: Ceramic Tile

It is possible the colors could fade over time if exposed to direct sunlight or if placed in a high traffic area.

Category: Ceramic Tile

The bulk discount will only apply if you are ordering the same tile with the same image within the same order.

Category: Ceramic Tile

The ceramic tiles are dye-sublimated and are not UV

Category: Ceramic Tile

Our ceramic tiles should be suitable for your needs based on feedback from our customers. While we used to offer metal trivet holders for the tiles, we regretfully no longer provide this option.

Category: Ceramic Tile

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Nope! You can order just one or as many as you need. Whether you’re creating a custom gift, testing a new design, or fulfilling an order for your online store, we’ve got you covered.

However, you can likely save when ordering in bulk since many of our products have built in volume discounts.

Canvas Prints

Order Giclee Printing on Canvas

Printed using some of the highest archival standards in the industry, your photos or artwork will last for decades to come.

Learn more…

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