How to Use the Order Fulfillment App

The Order Fulfillment App will be your central dashboard of modules that connect to various platforms where you might be selling your printed products. Its primary function is to allow you to transfer orders from your store to FinerWorks. Modules that are currently under active development will be grayed out and will be available soon.

Table of Contents

  1. Video
  2. Initial Setup
  3. My Company
  4. Ship Preferences
  5. Billing
  6. Virtual Inventory
  7. Modules
  8. FAQs

Video

The FinerWorks Order Fulfillment App is currently available for beta testing. This video provides a general orientation and walks you through of the different features.

Initial Setup

Click the Launch Wizard Setup button to begin setting up your account for Order Fulfillment. Note: You will be directed to log in to your FinerWorks account first.

My Company

Set up your business profile. The logo is optional. Note, non-U.S.-based businesses can still use their company name but will need to use FinerWorks’ or another U.S.-based address in the address fields.

Ship Preferences

Select your shipping preference. Note, these are preferences and are used by our system to determine which shipping method you want us to use. You can easily override these preferences when you import orders.

Billing

Add a Payment method as well as your billing address.

Virtual Inventory

 

For platforms that support exporting your virtual inventory as products, you will be able to select from your virtual inventory and publish it as products to those platforms.

Modules

These are various third-party platforms or storefronts that you can connect to the Order Fulfillment App.

Once setup has been completed, return to the home screen or go to My Stores and click the icon to connect your store. Each platform may have its own unique process. Once connected, you can import orders from those platforms. Note that the Excel option does not require any sort of connection. Platforms that are currently under development to be supported will be grayed out. Once any other 3rd party platform is connected, it will display a connected message.

Documentation for Various Modules

FAQs

Frame

The following items can be ordered ready to hang or will have hanging options available for ordering:

  • Framed Prints (Canvas or Paper)
  • Stretched & Mounted Canvas
  • Wood Prints
  • Acrylic Glass Prints
  • Acrylic Prints – Floating Framed
  • Metal Prints
  • Dibond Prints

 

When you are setting up your print online, you can order a custom-made frame and/or matting  Note, that not all products can be framed and some styles of prints will be restricted to certain types of framing options. As an example, a thick stretched and mounted canvas print might be too deep to fit within more shallow frame mouldings. Likewise, a plain fine art paper print, cannot utilize a canvas floater frame. If ordering a frame with your print, only those options that can accommodate the print will be available.
Category: Frame

Sure! Just visit our Frame Moulding Style page to pick out a frame and order online.

Category: Frame

We do. In fact, because our frames are made-to-order, we do not price our custom sizes any differently than those considered to be considered a more standard or common size.

Categories: Frame, Top Questions

To price frames only, just visit our Frame Moulding Style page. Find the moulding you’d like to price, enter the frame size you want to get pricing.

Categories: Frame, Pricing

We offer acrylic glass which you may sometimes see referred to as glazing. We have several types: A premium clear, a premium clear with reflection control (non-glare) as well as two of these versions that also have UV blockers. Acrylic glass and can be ordered with your frame or ala carte.

FinerWorks currently does not offer actual glass as the glazing since glass has a high rate of breaking during shipping.

Categories: Frame, Glazing

Yes. You can order from a wide range of frame styles; however, in order to do this, you will need to order the “panel only” style to open the frame options. This will allow you to choose the frame you want. In additional, there are some framed styles readily available when ordering.

Categories: Frame, HD Metal Prints

Visit our Frame Moulding Style page to view the sizes we offer. Select the moulding you are interested in to get more details on that particular moulding.

Category: Frame

Most of our frames are wood. Many also have a laminate or veneer however there are also metal (aluminum) as well as polystyrene. For more info on wood frames and polystyrene, read this article on mouldings and what they are made of.

Category: Frame

We do offer more moldings on-site and for offline orders. Contact us directly to learn more.

Category: Frame

For framed prints, Tyvek backing (black or white) is placed on the back of the frame to seal the artwork from dust and moisture. Appropriate hanging hardware is installed on the back.

For frames ordered without the print, hanging hardware is provided but not installed.

Shell-packs (3-packs) do not include any hanging hardware.

Category: Frame

We have built in volume discounts that are applied when you order multiple copies of a frame. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Frame, Pricing

All framing is cut and joined at the framing center located in San Antonio, Texas. print and framing facility. This is done by a team of experienced members of FinerWorks framing department.

Categories: Frame, Top Questions

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

Categories: Frame, Ordering, Shipping

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Framing & Matting

All framing is cut and joined at the framing center located in San Antonio, Texas. print and framing facility. This is done by a team of experienced members of FinerWorks framing department.

Categories: Frame, Top Questions

 View our Acrylic Glass page to view options for acrylic glazing.

Category: Glazing

We do. View our Acrylic Glass page to view options for acrylic glazing.

Category: Glazing

Glazing is the term we use to refer to having your work behind glass. The purpose of the glazing is to provide protection to your prints. It is not necessary in all instances of a framed print as is the case with a framed canvas, but for prints on fine art papers it is recommended since it protects against scuffing and direct contact. FinerWorks currently does not offer actual glass as the glazing but instead provides a safer and common framer’s alternative in the form of clear acrylic (plexiglass). Acrylic provides an advantage to glass by being lighter and less likely to break during shipping.

Category: Glazing

We have built in volume discounts that are applied when you order multiple copies of a mat. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Matting, Pricing

Yes it is. We use acid-free, lignin-free conservation grade matboard.

Category: Matting

You can browse our Matting Options page to see available colors.

Category: Matting

To customize the size of your matting, adjust your frame’s width and height and the matting will automatically adjust to match the frame size.

Category: Matting

Yes, we do offer double matting options as part of our online print and framing services.

Category: Matting

We do. You can specify matting outer width and height as well as window width and height when ordering matting by itself.

Category: Matting

Matting by itself can be ordered from our Matting Options page.

Category: Matting

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

Categories: Matting, Pricing

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

Categories: Frame, Ordering, Shipping

We have built in volume discounts that are applied when you order multiple copies of a frame. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Frame, Pricing

For framed prints, Tyvek backing (black or white) is placed on the back of the frame to seal the artwork from dust and moisture. Appropriate hanging hardware is installed on the back.

For frames ordered without the print, hanging hardware is provided but not installed.

Shell-packs (3-packs) do not include any hanging hardware.

Category: Frame

We do offer more moldings on-site and for offline orders. Contact us directly to learn more.

Category: Frame

Most of our frames are wood. Many also have a laminate or veneer however there are also metal (aluminum) as well as polystyrene. For more info on wood frames and polystyrene, read this article on mouldings and what they are made of.

Category: Frame

Visit our Frame Moulding Style page to view the sizes we offer. Select the moulding you are interested in to get more details on that particular moulding.

Category: Frame

Yes. You can order from a wide range of frame styles; however, in order to do this, you will need to order the “panel only” style to open the frame options. This will allow you to choose the frame you want. In additional, there are some framed styles readily available when ordering.

Categories: Frame, HD Metal Prints

We offer acrylic glass which you may sometimes see referred to as glazing. We have several types: A premium clear, a premium clear with reflection control (non-glare) as well as two of these versions that also have UV blockers. Acrylic glass and can be ordered with your frame or ala carte.

FinerWorks currently does not offer actual glass as the glazing since glass has a high rate of breaking during shipping.

Categories: Frame, Glazing

To price frames only, just visit our Frame Moulding Style page. Find the moulding you’d like to price, enter the frame size you want to get pricing.

Categories: Frame, Pricing

We do. In fact, because our frames are made-to-order, we do not price our custom sizes any differently than those considered to be considered a more standard or common size.

Categories: Frame, Top Questions

Sure! Just visit our Frame Moulding Style page to pick out a frame and order online.

Category: Frame
When you are setting up your print online, you can order a custom-made frame and/or matting  Note, that not all products can be framed and some styles of prints will be restricted to certain types of framing options. As an example, a thick stretched and mounted canvas print might be too deep to fit within more shallow frame mouldings. Likewise, a plain fine art paper print, cannot utilize a canvas floater frame. If ordering a frame with your print, only those options that can accommodate the print will be available.
Category: Frame

The following items can be ordered ready to hang or will have hanging options available for ordering:

  • Framed Prints (Canvas or Paper)
  • Stretched & Mounted Canvas
  • Wood Prints
  • Acrylic Glass Prints
  • Acrylic Prints – Floating Framed
  • Metal Prints
  • Dibond Prints

 

We have built in volume  & bulk discounts that will cover most scenarios; however, if the scope and size of the order is not listed when checking pricing, please contact us with the details of what you want to order and the time frame so that we can work out the fulfillment and pricing of the order.

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Glazing

We offer acrylic glass which you may sometimes see referred to as glazing. We have several types: A premium clear, a premium clear with reflection control (non-glare) as well as two of these versions that also have UV blockers. Acrylic glass and can be ordered with your frame or ala carte.

FinerWorks currently does not offer actual glass as the glazing since glass has a high rate of breaking during shipping.

Categories: Frame, Glazing

Glazing is the term we use to refer to having your work behind glass. The purpose of the glazing is to provide protection to your prints. It is not necessary in all instances of a framed print as is the case with a framed canvas, but for prints on fine art papers it is recommended since it protects against scuffing and direct contact. FinerWorks currently does not offer actual glass as the glazing but instead provides a safer and common framer’s alternative in the form of clear acrylic (plexiglass). Acrylic provides an advantage to glass by being lighter and less likely to break during shipping.

Category: Glazing

We do. View our Acrylic Glass page to view options for acrylic glazing.

Category: Glazing

 View our Acrylic Glass page to view options for acrylic glazing.

Category: Glazing

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.

Matting

Frame prices do not include any matting or acrylic glazing. To view prices on matting, visit our Picture Frame Matting page.

Categories: Matting, Pricing

Yes, you can. When creating your print, make sure you include a border on your print. Matting options will be found below sizing.

Matting by itself can be ordered from our Matting Options page.

Category: Matting

We do. You can specify matting outer width and height as well as window width and height when ordering matting by itself.

Category: Matting

Yes, we do offer double matting options as part of our online print and framing services.

Category: Matting

To customize the size of your matting, adjust your frame’s width and height and the matting will automatically adjust to match the frame size.

Category: Matting

You can browse our Matting Options page to see available colors.

Category: Matting

Yes it is. We use acid-free, lignin-free conservation grade matboard.

Category: Matting

We have built in volume discounts that are applied when you order multiple copies of a mat. Add more than one to your shopping cart and the per item price will update to the discounted price.

Categories: Matting, Pricing

Most people order online via our website’s Print Online Setup Tool.  Using this method, you will upload your image file(s), select the product type, styles, and size of print you want, then add the item to your shopping cart.

Some businesses that use us may have their websites connected to us, either through our Order Fulfillment App or one of our legacy integrations, which allow for batch order submissions.

FinerWorks is unable to accept orders by phone or email.


One of the largest ranges of paper selections, while using the highest level of archival print technology allowing superior detail and color, you can create custom giclee prints of your artwork and photos.
 

Giclee Printing at FinerWorks

One of the largest ranges of paper selections, while using the highest level of archival print technology allowing superior detail and color, you can create custom giclee prints of your artwork and photos.

Learn more…

FinerWorks Help and Support Portal