How to Use the Order Fulfillment App

Size availability is related to the style of print being ordered. It is best to review our pricing page to see what options are available.

Visit the products page you are interested in ordering for pricing and specific size availability.

You can see what shipping options and costs are available to you when you have items in your shopping cart.

Please note that some shipping options may not be available where print sizes exceed the measurements the packaging can hold. In cases of oversized packages (usually when they contain multiple mounted canvas prints measuring 30×40 or larger), additional shipping charges may be required. The customer will be notified in advance prior to processing the order.

More information on shipping rates can be found here.

Some product types will give you the option for “Priority Processing,” in which case we attempt to have the order completed within 24 to 48 hours.

Rush or priority processing may not be available for all product types; however, you can contact customer service to see if this is possible.

Yes. When checking out, you would enter your friend or family’s address information as the “Ship To” destination. You can also request drop shipping on the final review page. With the drop ship option selected, a generic packing slip is included, which does not reflect the price. In addition, we will print your billing address on the return address label and not include any mention of FinerWorks.

You will need to place a separate order for each shipping destination since only one shipping destination can be entered per order.

Use our Order Status and Tracking page or refer to your shipment confirmation. If you were logged in at the time the order was placed, you can also check your Order History.

When an order is shipped, we will send you an email indicating your order has been successfully processed and is on its way. There will also be a link to view your order status and get the tracking number for your order.

Paper prints will many times be grouped and placed in a single clear plastic sleeve. Prints are not individually sleeved each print unless it is ordered as an add-on.

These print sleeves are intended solely to add protection during transport. If you wish to obtain additional print sleeves for your inventory, you can order print sleeves here.

They are ideal for protecting your work from fingerprints, smudging, dust, and scratches as a result of casual handling or storage while also increasing the perceived value of the print.

Depending on the product type, they may be boxed, rolled in a shipping tube, or in some cases, placed on a pallet (huge orders). We use multiple carriers and multiple shipping methods, broken down as either Economy, Standard, or Express shipping. The primary carriers we use are UPS, FedEx, and USPS.

Orders shipped overseas that are sent via USPS will ultimately be turned over to the destination country’s shipping carrier.

International orders tracking sometimes relies on the destination country and shipping method. In many cases, for small orders, tracking might end once it reaches its last stop before leaving the U.S.

Depending on the product type, production can vary based on the product you are ordering, the time of year, as well as current inventory levels.

Please note that production times and shipping times are two different time spans. So, if two-day shipping is selected, this does not mean you will receive your print in two days. View our turnaround page and shipping page for details.

Finerworks offers some retail-ready packaging options for primarily paper prints. These are available within P.O.S.T., our online ordering tool.

Our average for most frames is about 5 to 7 days in production; however, there may be exceptions dependent on current inventory levels and how quickly the supplier can send us the required stock.

You can also see our turnaround time page for time frame details.

If you are based outside of the U.S. and want your order drop-shipped, we recommend configuring your business profile with a U.S.-based address. This prevents confusion and potential problems that can occur with the shipping service or even customs.

You can access your business profile in your account business profile or the Order Fulfillment App.

Prints being lost or damaged during shipping is rare; however, it does happen on occasion (less than 1% of orders are ever reported), and we will do everything possible to provide a replacement as soon as possible. For more information, please visit our returns and replacement page.