FAQs – Page 11 – FinerWorks Help and Support Portal

Are there any quantity limits?

No, you can create as many items as you’d like.

Can I get a credit for a bad print?

We require returns to be processed within 30 days of the delivery date to receive a full refund or credit with FinerWorks. Credits with FinerWorks are non-refundable and do not expire.

I never got around to using my credit. Can I just get a refund?

Store credits are issued in situations such as price adjustments, or late returns (after 30 days). These credits do not expire so if you are unable to redeem your credit right away, it will be ready when you are.

Are there discounts for decor orders?

Are there discounts for decorators?

Does it cost extra?

Absolutely not! It costs the same as if you ordered a print of your own artwork or photography.

I am based in Texas. How can I avoid sales tax?

The account holder will need to enter their business information within their account so that we can later make it tax-exempt. Provide a valid Texas Sales Tax ID (apply here) or any other valid U.S. state sales tax ID.

Do you collect sales tax?

We only charge sales tax if the recipient/shipping address is in the State of Texas. If you are outside the state of Texas but you have a customer in Texas, you will be charged sales tax unless you are registered with FinerWorks as “Tax Exempt”.

Do you collect VAT?

No. VAT (Value Added Tax) is something not currently applicable in the United States, where FinerWorks is located. If you are not based in the U.S. and are subject to paying VAT, then this would be your responsibility outside of your purchase from FinerWorks.

What happens if my customer decides they do not like the print they received?

While we do offer a 30-day money-back or replacement guarantee in most instances, customers who use us to fulfill their orders are responsible for any third-party refunds or returns. Please visit our returns page for more details.