FAQs – Page 24 – FinerWorks Help & Support

Do I have to do anything special to my image before hand?

You should not have do anything other than choose a size that matches as close to your image as possible.

Why can’t I soft proof my wood prints?

Soft proofing relies on having a consistent white level on the surface of the media the image is being printed to. Since the wood is not white and the hue of the wood can vary slightly dependent upon the age of the veneer, there is no way to profile a wood print.

Can I apply my own finish to the wood print?

Non-solvent based chemicals could potentially harm the print however you should experiment in a small area first.

Do you print directly onto the wood?

The image is sublimated directly onto the treated surface of the panel using special dye based inks. This makes then smudge proof and not likely to be scratched unless scraped with a hard or sharp object.

Do acrylic prints fade or warp?

The method used to create the acrylic prints we offer will provide little risk in fading unless exposed to direct sunlight over a length of time. Since acrylic is a type of polycarbonate, very hot conditions such as a hot car exposed to sunlight can potentially cause it to warp.

Can you do custom sizes for acrylic prints?

Yes, we can for quantities of 5 or more of the exact same item. Contact us directly since our website does not allow for ordering all custom sizes in acrylic prints.

Do you print directly onto the acrylic?

No. We have found non face-mounted acrylics to be subpar in image quality therefore we have moved to the more popular face mounted acrylic print option. This allows us to take advantage of both the superior color gamut and resolution that modern inkjet offers on high quality photo papers.

Do metal prints scratch easily?

The coating on the metal is like an enamel in which the image fuses. This is quite durable; therefore, the image itself is not too likely to become scratched unless a hard or sharp object comes in contact with it. It still is wise to treat it with care.

How do I clean my metal prints?

Use any non-abrasive cloth or paper towel along with a non-ammonia-based cleaner or water for best results.

Are there any special file requirements that are different with metal prints?

No. Prepare your file just like you would for any of our prints. We do recommend your file be at least 150 to 300 pixels per inch (ppi) for optimal results.