FinerWorks Help and Support Portal
Tips to Getting Better Prints – Order Fulfillment Guide – FAQs
It was in 2020 that we like many others faced the unknown. While we were able to get past it, 2021 posed some interesting and unique challenges. The obvious ones were getting supplies needed to fulfill orders. The other was price increases we experienced and continue to feel.
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If you are an Etsy seller and having FinerWorks fulfill you orders, make sure you are aware of some changes that started up a few days ago on the Etsy platform. Starting August 11, 2021, Etsy implemented a policy that requires its sellers to provide shipment tracking information for any U.S.
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We now offer texturized prints which match the contours of your image when you order your image to be printed at FinerWorks. Currently this is available only with Dibond Metal prints however we expect this to soon be available with canvas prints as well.
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As of today, FinerWorks will no longer be offering the Strathmore Hot Press smooth cotton based paper due to it being discontinued by the manufacturer. Instead, we will be replacing it with the popular EPSON Enhanced Matte Paper.
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For quite some time you have had the ability to include framed and matted prints in your virtual inventory which are saved products in your FinerWorks account. But what about just frames or frames with matting by themselves?
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Hahnemühle’s new Natural Line of papers provide a eco-friendlier format as giclee fine art and photo papers. These papers are produced from unique raw materials: bamboo, hemp and agave. All three of these plants require minimal maintenance, grow quickly and are free of pesticides when grown.
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We had a fun time learning about using the various social media platforms. Melissa Hernandez, FinerWorks own social media marketing specialist discusses how artists and photographers can use social media to boost their sales and promote their artwork.
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If you need to update the address an order is shipping to, after you place your order, you now may be able to do so. We continue to receive an unprecedented number of new users to our site in a season normally known for its slower period.
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Recently I spoke with a lady that felt like she had been hit by a tidal wave in the past few weeks. Her normal printer still had not re-opened and she had a backlog of hundreds of orders from her Shopify site to fulfill.
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We have the BEST customers ever. But sometimes trying to answer an email or message can leave us scratching our heads and asking ourselves how do we answer that person tactfully and not appear rude or condescending.
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