FinerWorks Help and Support Portal
Tips to Geting Better Prints – Order Fulfillment Guide – FAQs
We had a fun time learning about using the various social media platforms. Melissa Hernandez, FinerWorks own social media marketing specialist discusses how artists and photographers can use social media to boost their sales and promote their artwork.
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If you need to update the address an order is shipping to, after you place your order, you now may be able to do so. We continue to receive an unprecedented number of new users to our site in a season normally known for its slower period. As part of the process to upgrade and improve so we can better accommodate the greater volume and get back to a normal turnaround time, this was one of many things we have been working on.
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Recently I spoke with a lady that felt like she had been hit by a tidal wave in the past few weeks. Her normal printer still had not re-opened and she had a backlog of hundreds of orders from her Shopify site to fulfill. Some printers she had contacted said they had a 3 to 4-week turnaround time on average right now, not including shipping and others could not give her a definite answer as to when they could start. I told her we ourselves as a printer of fine art were quite a bit busier than normal but since these were relatively simple orders to process, we should still be able to get them all out quicker then some of the others.
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We have the BEST customers ever. But sometimes trying to answer an email or message can leave us scratching our heads and asking ourselves how do we answer that person tactfully and not appear rude or condescending. These are some of the more recent ones I could recall and locate from within the past few years.
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In recent months we have met many artists and fine art photographers new to printing their work. Every day more and more come to FinerWorks with inquiries as they begin the process of producing and selling their prints. To help those new to all of this, I have come up with a list of rules for printing your fine art.
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Over the past 2 decades that we have been producing canvas prints, we have seen quite an evolution in the process and what is available to people. This evolution has been both in the form of materials used to create the canvas print as well as what the market finds as acceptable. Just like many types of products, there are varying levels from low to high end.
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Over the past two decades I have had a front row seat when it comes to observing how people promote and sell their artwork. I have also said that when it comes to promoting your artwork, you are also promoting yourself as an artist. Interesting to me is how the methods have changed. Today, in 2020 the top method was not even in existence 20 years ago and barely there almost 10 years ago when it first started.
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One of the perks of using FinerWorks for my print order-fulfillment is that I practically have zero overhead. Print-on-demand fulfillment means that I can sell something online without having to keep a physical inventory of products on hand.
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We have been asked how we think the news of viruses and possible recession will affect our customers and how it has impacted FinerWorks when it comes to the fulfillment of your prints. Sometimes some of the staff may need to take an extra day off here and there to take care of their kids due to the extended “spring break”. Nothing much has required major changes in FinerWorks’ operations that would affect the ability to produce and ship your prints.
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Join the growing number of users submitting their orders through our Shopify app and Etsy app who are selling custom made frames as standalone products. If you are selling prints, especially ones with odd sizes, you might be missing up a golden opportunity to sell your buyers a frame later on.
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